Job summary Symphony Healthcare Services is looking to recruit Administrators to join their Central Administration Hub. The purpose of the Administration Hub is to encourage a collaborative environment of learning and innovation while supporting a group of GP practices. Effective and efficient administration is vitally important to help patients to move onto the next step in their healthcare journey safely and to provide them with access to the right information about their health when they need it. We currently have 37.5 hours per week vacant, on a permanent basis. Both part time and full time hours are available and your working pattern (days and times) will be discussed at interview stage. We have three Administration Hub locations, as follows: Barrington House, Yeovil, Somerset Warwick House Medical Centre, Taunton, Somerset Highbridge Medical Centre in Highbridge, Somerset Please state in your application which is your preferred work location. The rate of pay for this role is £12.00 per hour, increasing to £12.50 per hours after the successful completed of a 6 month probation period. Please note: Face to face interviews will be held on Monday 17th February at Barrington House in Yeovil or via MS Teams video call if preferred. Please also state your preference in your application. Main duties of the job As a Symphony Administrator within the Administration Hub, you will: Process practice correspondence (paper and electronic), attaching it to the patient records read coding accurately in relation to diagnosis, procedures, and investigations, Identify and carry out actions, using the most current protocols and processes available. Identify the complex or higher risk areas that require input or knowledge from the clinical team, including safeguarding issues and working to the agreed practice protocols. Populate laboratory test results within EMIS, following agreed protocols and standard operating procedures, ensuring safe and effective practice. Work closely with clinical leads if and when required to provide a safe and high-quality service to the practice Partake in training sessions for, and be competent in the summarising of patients medical records and supporting registration processes, following agreed protocols and standard operating procedures. Undertake training sessions and be competent in in the completion of correspondence relating to non-NHS private work, following agreed protocols and standard operating procedures. Receive feedback positively on your own performance and the teams performance. Work closely with GP leads, practice administrators and clinical teams to ensure that a safe and high-quality service for the practice is provided. About us Symphony Healthcare Services Limitedwas established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients. Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters). Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at the heart of what we do. Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services. We are committed to equality of opportunity for all. Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options (see attached poster), plus generous annual leave, flexible working from day one of employment and home working options where appropriate to the role. Thank you for your interest in joining Symphony We look forward to hearing from you and receiving your application. Date posted 29 January 2025 Pay scheme Other Salary £12 to £12.50 an hour Contract Permanent Working pattern Full-time, Part-time Reference number E0215-SHSAHA-29012025 Job locations Barrington House Watercombe Park Yeovil Somerset BA20 2HL Warwick House Medical Practice Upper Holway Road Taunton Somerset TA1 2QA Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Job description Job responsibilities Please read the attached job description and person specification in full before applying. This provides details of the role requirements and expectations. Job description Job responsibilities Please read the attached job description and person specification in full before applying. This provides details of the role requirements and expectations. Person Specification Knowledge and Skills Essential Good knowledge of Information Governance and Data Protection Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services. Knowledge and preferably experience of General Practice and the environment and challenges they currently face. Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards. Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent. Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action. Curiosity to identify potential improvements and an ability to support with trials Attention to detail in the reading of correspondence of all types and data entry. Desirable Knowledge and previous use of EMIS. Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained Knowledge of summarising and registration processes and/or the capacity to be trained Knowledge of Lab results processing or the capacity to be trained Qualifications Essential English and Maths GCSE or equivalent (Grade A to C) Experience Essential You will have experience in an administrative role in general practice or in a healthcare environment. You will have a good knowledge of medical terminology and preferably Read coding, although training will be given. Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action. Ability to adapt to use different software systems for varying administrative tasks and / or have the capacity to be trained. Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas. Person Specification Knowledge and Skills Essential Good knowledge of Information Governance and Data Protection Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services. Knowledge and preferably experience of General Practice and the environment and challenges they currently face. Demonstrate the ability to plan and organise yourself using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards. Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent. Ability to process correspondence including letters, Clinical documents, registration information of a high complexity and containing risk issues and identified accurately and taken action. Curiosity to identify potential improvements and an ability to support with trials Attention to detail in the reading of correspondence of all types and data entry. Desirable Knowledge and previous use of EMIS. Knowledge and previous experience in dealing with non-NHS private work and/or have the capacity to be trained Knowledge of summarising and registration processes and/or the capacity to be trained Knowledge of Lab results processing or the capacity to be trained Qualifications Essential English and Maths GCSE or equivalent (Grade A to C) Experience Essential You will have experience in an administrative role in general practice or in a healthcare environment. You will have a good knowledge of medical terminology and preferably Read coding, although training will be given. Ability to process varying types of correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action. Ability to adapt to use different software systems for varying administrative tasks and / or have the capacity to be trained. Established experience with successful audits of your work with good knowledge of medical terminology read coding and completion of all administration tasks required or the capacity to be fully trained in these areas. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Symphony Healthcare Services Limited Address Barrington House Watercombe Park Yeovil Somerset BA20 2HL Employer's website https://www.symphonyhealthcareservices.com/ (Opens in a new tab)