An exciting opportunity has arisen for a customer focused, IT skilled individual, to work within the Council’s ICT Service Desk Team.
We are looking for someone who enjoys working in a busy environment, has good organisational skills and a customer focused attitude.
You will demonstrate good communication skills and be enthusiastic, innovative and contribute towards the positive experiences of the people we work with.
Some training will be given but previous IT experience in a professional capacity is essential.
The Role includes:
• Providing an IT support service to meet standard level agreements.
• Processing incoming emails.
• Logging IT service desk tickets.
• Providing a telephone support service in a professional manner; achievement of first line call resolution with first time fix where possible.
• Applying your technical knowledge to carry out troubleshooting and applying fixes
• Triaging faults and escalating support requests to second and third line IT support staff as appropriate.
• Use the council’s internal chat bot to assist corporate colleagues.
• To assist second line IT support in fault fixing and repairs when necessary.
Employees of the Council enjoy a comprehensive reward and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings to name a few.
The appointed candidate will be required to participate in a rota supporting the Service Desk, operating from Monday to Thursday 7:30 – 5pm, Friday 7.30 – 4.00pm (37 hours per week).
Closing Date: 30th March 2025.
Interview Dates: : 9th/10th April 2025.
We may utilise digital interview methods.
As part of our Vision we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .