Course Administration & Coordination Be the first point of contact (telephone, direct and written) within the team, responding to enquiries from colleagues and external organisations in a professional, timely and customer-focused manner. Complete the registration process for the programme of courses, including creating booking sheets, sending out pre-course materials where applicable, and monitoring booking systems. Attend meetings and follow up on action points. Contact speakers to confirm agenda times as instructed, ensuring presentations are submitted in a timely manner. Prepare facilitator and delegate materials. Secure and book suitable facilities for courses. Provide support for on-the-day coordination of courses, including registration, catering, and speakers. Produce evaluation reports for courses and feedback to managers. Set up course offerings on the Trust education database. Create relevant documents to support delivery of courses, such as attendance sheets, course materials, and evaluation tools. Help to resolve urgent issues relating to course delivery. Maintain Accurate Records Actively involve in the support of the education database project, maintaining its accuracy. Input financial data and maintain accurate records in relation to raising invoices and card payments. Ensure all course registration processes are up-to-date and accurate. Use electronic booking systems. Request and record all temporary staffing, and students' attendance and absence in the electronic system. Input monthly performance data for reporting purposes. Communication Provide front of house support on course days, being the first point of contact with delegates and speakers. Escalate issues or concerns and help to resolve, as appropriate. Attend and contribute to team meetings for reviewing departmental activity and sharing general information. Engage in frequent communication to liaise with stakeholders, including course facilitators and delegates. Contribute to and maintain a positive working team environment. Represent the Radiotherapy Education Team, maintaining high quality standards and customer service. Maintain excellent working relationships with stakeholders. Marketing Support Utilize social media to promote workforce education. Monitor the Radiotherapy Education Team webpage to ensure all information is current and correct. Promote education and development programmes to key stakeholders. General Communicate with colleagues clearly and concisely. Undertake, and assist with, educational activity projects as required. Meet and greet delegates attending courses, where applicable. Handle telephone queries relating to education courses or programmes, informing appropriate personnel as required. Take a proactive attitude to personal development and attend relevant mandatory updates. Demonstrate agreed values and be accountable for attitude and behaviour. Work flexibly around business needs, including early mornings and evenings on an ad hoc basis. Undertake other identified administrative duties commensurate with the level of the post.