Cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csDA9C814E{color:#00457C;background-color:transparent;font-family:Calibri;font-size:16pt;font-weight:bold;font-style:normal;} .cs36493F79{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .csA33DE675{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:normal;font-style:normal;} .cs7C1F8B9D{text-align:right;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csE4A4D4E9{color:#FF0000;background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:normal;font-style:normal;} .csFDC9F267{color:#00457C;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .cs1EEC3683{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:5pt;font-weight:bold;font-style:normal;} .csD270A203{text-align:justify;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .csEE(phone number removed){color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:8pt;font-weight:normal;font-style:normal;} .cs8823D35{text-align:left;text-indent:0pt;margin:0pt -6pt 0pt 0pt} .csC8F6D76{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .cs90BE70F1{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:5pt;font-weight:normal;font-style:normal;} .cs(phone number removed)B{text-align:left;margin:0pt 0pt 0pt 18pt;list-style-type:disc;color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal} .cs746A5FAB{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 36pt} .cs9E(phone number removed){color:#00457C;background-color:transparent;font-family:Calibri;font-size:10pt;font-weight:bold;font-style:normal;} .cs8F13D612{color:#00457C;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:italic;} .csF8BF6BD{text-align:left;margin:0pt 0pt 0pt 0pt;list-style-type:disc;color:#00457C;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:bold;font-style:normal}
Location: Central London
Salary: £28,000 to £35,000
About the company
The organisation has over 300 users spanning across 7 global offices. They're a market leader within their legal specialism and having a growing IT department (currently at 12 people across various specialities).
Act as 1st line support to provide business solutions, ensuring effective communication of status and progress or issues and queries to all employees in line with agreed SLA's
Responsibilities
Respond to incoming IT issues and support requests from end users via telephone and via the ticket system
Prioritise and resolve the tickets for incoming requests
Answer general telephone calls, resolving the query or redirecting them to the relevant person
Escalate problems (when required) to the Service Desk Manager
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue
Record, track, and document the support request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Build rapport and gain as much information regarding problem details from customers in order to decide on appropriate action to resolve
Apply diagnostic utilities to aid in troubleshooting
Candidate Requirements
Essential Skills and personal qualities
Excellent communication skills
Experience providing 1st Line Support
Windows 10/11
Office 365
Active Directory
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity