Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Description:
1. • Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management
2. • Windows Client Administration
3. • Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
4. • Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
5. • Identify, log, and resolve technical problems with software applications or network systems.
6. • Identify potential changes and system improvements to present to technical teams for consideration and implementation.
7. • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
8. • Where required, administer, and resolve issues with associated end-user workstation network software products.
9. • Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
10. • Expertise in supporting network devices and servers in business environments.
11. • Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
12. • Explain and document technical issues in a clear way to technical teams, and business stakeholders.
13. • Have a proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune, etc.
14. • Develop in-depth technical knowledge and domain expertise within End User Computing technologies.
15. • Proactive and passionate about the EUC world, with strong interpersonal skills and excellent time management skills
16. • Strong capabilities in Windows 10 support, migration, and deployment.
17. • If necessary, liaise with third-party support and PC equipment vendors.
18. • Perform related duties consistent with the scope and intent of the position.
19. • Hands-on Experience in End-to-end Desktop/Laptop life cycle management.
20. • Experience and desire to work in a Global delivery environment.
21. • Communication and Analytical skills
Personal Attributes:
22. Excellent End-user computing skills.
23. Good knowledge of Infrastructure support.
24. Strong analytical and problem-solving capabilities
25. Well-organized and extremely detail-oriented
26. Strong customer service ethic and great communication skills, both oral and written
27. Passionate about delivering quality no matter what you are doing
28. Can work both independently and in a collaborative team-oriented environment
29. A self-starter, motivated to push the limits and think outside of the box
30. Fondness for solutions that are simple, elegant, and effective
31. Ability to work with and maintain confidential information
In-depth knowledge of:
32. Windows OS (e.g. XP, Vista, Windows 7, 10)
33. Microsoft Office applications
34. PC/Laptop hardware
35. PC/Laptop peripherals, including printers
36. Mobile devices
Basic knowledge of:
37. Active Directory
38. Exchange
39. Apple OS
40. SCCM
IT Qualifications
At least one of the following:
41. PC/Laptop OEM Maintenance Certification
42. CompTIA A+ Certification
43. Microsoft Certified IT Professional (MCITP) certification in the desktop area
44. Microsoft Office Specialist (MOS) Certification
Experience in a similar role
45. 5+ years of relevant experience.
46. Freshers and IT Students are also welcome but with IT backgrounds.
47. Ready to travel 12-18 Miles as per the requirement.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @