Job Title: Claims Handler
Salary: £23,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm
Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Claims Handler to join a thriving, fast-paced legal firm at its Liverpool City Centre head office.
As a Claims Handler, you will play a key role in:
1. Handling inbound calls and client correspondence, providing support and guidance.
2. Reviewing new cases and determining their suitability for litigation.
3. Assisting clients with claim inquiries over the phone and online.
4. Clearly explaining company terms, conditions, and fees with a professional touch.
5. Working closely with internal teams to keep claims moving forward.
6. Ensuring all client interactions adhere to legal requirements and quality standards.
7. Tracking and documenting all interactions following Standard Operating Procedures.
Key Skills We're Looking For:
1. Prior experience in a banking or financial setting.
2. Familiarity with claims, legal claims, or financial services (a plus).
3. Excellent phone and data entry skills, with a keen eye for detail.
4. Proficiency with claims management or contact centre systems (preferred).
5. Ability to handle client communications professionally, both written and verbal.
Benefits:
1. Christmas closure & Birthdays off
2. "Personal Time" to attend external appointments
3. Employee Assistance Programme
4. Staff Referral Bonus
5. Reduced parking fees
Apply today to be part of a team that values integrity, client service, and continuous growth. #J-18808-Ljbffr