Advancing People Multilingual - Recruitment Specialists are recruiting for a German Speaking Customer Advisor for their client based in Albrighton, Wolverhampton.
As a German Speaking Customer Advisor, it will be your responsibility to work with customers based in the German speaking region, providing excellent customer service via phone and email, ensuring enquiries are dealt with in a prompt and professional manner.
Main Responsibilities
1. Accurately and professionally manage inbound calls.
2. Deal with web enquiries in a prompt manner.
3. Generate and manage responses back to customers/consumers via letters, telephone, and email.
4. Perform general administrative duties.
5. Take receipt of returned products and manage the product through to investigation and closure of the issue.
6. Carry out translations as required.
Person Specification
1. Fluent in German.
2. Previous experience working in a customer service environment is desirable.
3. Strong customer focus and professional approach.
4. Excellent communication skills, both oral and written.
5. Ability to demonstrate innovation and good judgment/problem-solving skills when making decisions.
6. Ability to learn new systems and processes.
7. Good computer skills.
8. Positive 'can do' attitude.
This is a full-time permanent position offering an annual salary of £28,000 plus attractive company benefits. This role offers flexibility to work from home / work remotely 1 day a week.
Apply now!
Advancing People Multilingual - Recruitment Specialists
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
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