Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that’s fair, totally transparent, and designed for modern businesses. Today, Vertice manages over $3.4 billion in spend for hundreds of customers in over 30 countries and is headquartered in London with offices in New York, Brno, Sydney and Singapore. And we’re just getting started. Founded by successful serial entrepreneurs Roy Tuvey and Eldar Tuvey, Vertice has been on an incredible growth trajectory, with a remarkable 7X revenue growth in 2023. With over $50 million in funding from leading investors Bessemer Venture Partners and 83North, we are expanding our reach across regions and product lines. If you are ambitious, want to make an impact and be part of a highly talented and driven team, come and join us on this journey to build a new way to manage technology spend Your Role at Vertice As a Vertice Customer Success Manager you’ll be focusing on delivering amazing service to our EMEA customers so they achieve great value from our product. You’ll be a key member of our post-sales team, acting as the face of Vertice for our customers, but also working with all areas of the business to ensure the customer’s aims are achieved so we hit our revenue and retention targets. As a customer champion it’s key you provide feedback promptly to support business development, but also promote product usage to our users. Responsibilities Own the customer lifecycle, from onboarding through to renewal and beyond Take a consultative approach to understand each customers’ unique requirements - ensuring our buying and product teams have the right information so we can deliver impactful solutions to our customers’ problems Leading compelling business and ROI reviews, using data analysis to demonstrate the value of our service to C-suite stakeholders Identify customer growth opportunities and execute plans to earn additional spend from the customer Work collaboratively with internal teams to ensure customer feedback is captured and addressed Requirements Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals Experience working in a SaaS company or fast-growing start-up You are a clear, confident and compelling communicator — in writing, in conversation and in front of customers Superb listening skills and the ability to dig deeper to uncover the customer’s true objectives Independent in problem-solving; expertise in managing customer risk and demonstrating a sense of urgency when leveraging internal escalation support Passionate about the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high-energy and dynamic team for enterprise and mid-sized customers You are an expert project manager who can manage stakeholder expectations and ensure all key objectives and timelines are met Demonstrated ability to conduct compelling presentations / business reviews to senior customer stakeholders such as CFOs, CPOs and CTOs You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you go figure it out and build it Full professional or native proficiency in both English and French Things we like to see: Comfortable discussing revenue metrics, financial planning, and an ability to talk confidently about software Humility, kindness and respect in working with others. We’re hoping to create a supportive and caring culture of high performing people, and your attitude is just as important as your skillset Individuals that are eager to start something new; to commit to an ambitious plan and co-create a memorable and meaningful company. Autonomy is a highly valued quality Thinking creatively to solve problems based on data to drive meaningful results Why join Vertice? Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS. Work with passionate and talented teams that value your contributions and expertise. Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. Share in our success with equity options. Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy. We like to deal directly with our candidates so no agencies please If you aren’t sure this job applies to you, feel free to send your CV to careersvertice.one, and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business LI-Hybrid