Principal Operations Support Engineer page is loaded
Principal Operations Support Engineer
Apply locations GB - Yeovil - Lysander Rd time type Full time posted on Posted 2 Days Ago job requisition id R0011281
Job Description:
Our Product Support Engineering department, are currently recruiting for a Principal Operations Support Engineer to join their Development Operations team. As the Principal Operations Support Engineer, you’ll be responsible for; supporting to customers and internal business users to monitor, resolve issues, and ensure efficient use of the products, advise of changes and issues which could contribute to the deployment readiness process. In addition to this, you’ll also work with the user community to elicit requirements for system enhancements and develop prototypes or wireframes of a proposed solution that are fit for purpose and satisfy the user requirements.
The Development Operations team are responsible for developing and supporting a toolset making it easy to measure, understand and improve the Through Life Engineering Management of aircraft and provide information and insight to the customers to enable efficient and effective maintenance and fleet management.
Please note that this role is a PC grade/JFF Level (Business Support)
As the Principal Operations Support Engineer you’ll be responsible for;
Manage end user issues and customer satisfaction to ensure:
* Correct prioritisation
* Timely response, depending on priority
* Clear communication is provided
* Monitor and report on system availability:
* Dependencies (e.g. licenses)
* Customer data feeds
* Infrastructure performance, reliability & security
* User accounts and permissions
* Investigate reported issues to establish root cause and proposed resolution
* Cascade knowledge and understanding of products to the wider community
* Elicit requirements for system enhancements and develop prototypes / proposed solutions
Team and Process Improvement;
* Provide the necessary flexibility to operate across all roles within the team spreading learning and responding to business priorities
* Identify and propose opportunities for improvement infrastructure, applications and relevant internal & external stakeholder activities
* Drive continuous improvement through active engagement in the retrospective reviews
* Co-ordinate and contribute to the support knowledge base
* Support the regular review of budgets and spend against current contracts
Customer and business management
* Act as the focal point for internal and external customer issues
* Represent customer aspirations and needs to the development team to inform the product roadmaps
* Ensure good working relationships with suppliers
What we need from you;
* A higher qualification in a relevant IT systems-related or engineering subject, or a recognised apprenticeship
* Relevant experience across aircraft avionics, aircraft maintenance, aircraft operation, logistic systems, IT systems, Integrated Logistical Support (ILS) & the associated specifications
* Good understanding of the software products and operating systems used and ability to provide first level support
* Understanding of complex software development and implementing IT solutions in an aerospace environment
* Understanding of data structures and query languages including SQL
* Actively contribute to team meetings, demonstrating empathy and understanding and promoting knowledge sharing amongst the team
* Excellent communication and documentation skills with experience of interacting with internal and external users
Security Clearance
You must be eligible for full security clearance. For more information and guidance please visit : https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels
Life at Leonardo
With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.
* Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us
* Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
* Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
* Pension: Award winning pension scheme (up to 15% employer contribution)
* Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing, Ethnicity)
* Lifestyle: Discounted Gym membership, Cycle to work scheme
* Training: Free access to more than 4000 online courses via Coursera and LinkedIN Learning
* Referral Incentive: You can earn a reward for successfully referring a friend or family member
* Bonus: Scheme in place for all employees at management level and below
For a full list of our Company benefits please our website here.
Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.
At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.
Primary Location:
GB - Yeovil - Lysander Rd
Contract Type:
Hybrid Working:
Hybrid #J-18808-Ljbffr