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Job Details
Position: Shift Manager
Location: Alloga UK, South Normanton or Derby
Reporting to: Operations Manager
Direct Reports: Warehouse Supervisors
Salary: £44,764
About Alloga UK: Alloga UK is a leading provider of pharmaceutical and healthcare logistics solutions, dedicated to ensuring the safe and efficient distribution of medical products across the UK. With a strong commitment to quality, compliance, and customer satisfaction, Alloga UK serves a diverse client base, including pharmaceutical manufacturers, healthcare providers, and retail pharmacies.
Job Purpose: As the Shift Manager, you will be responsible for overseeing all warehouse functions during your shift, ensuring operations are conducted safely, efficiently, and in alignment with quality and service standards set by Alloga UK, its clients, and regulatory bodies. Additionally, you will act as a deputy for the Operations Manager when necessary.
Key Tasks:
1. Enforce Company Health & Safety policies among direct reports consistently
2. Report accidents and near misses promptly to the HS&E Manager
3. Ensure department activities comply with company procedures and client instructions
4. Provide support, leadership, and problem-solving skills across warehouse functions
5. Monitor and optimize profit and costs, focusing on planned and utilized hours through Cognos
6. Control weekly charging reports and handle any Ad hoc tasks
7. Maintain professional and responsive communication with clients/customers
8. Meet or exceed KPI targets and develop plans to achieve them
9. Conduct team briefings regularly
10. Foster teamwork and continuous improvement throughout the workplace
11. Identify training needs for staff and coordinate training with the HR team
12. Ensure Supervisors are equipped to address operational issues
13. Conduct performance reviews and annual appraisals for direct reports
14. Enforce Company Discipline and Grievance Procedure when necessary
15. Oversee staff recruitment following company procedures
16. Monitor staff appearance and adherence to uniform guidelines
17. Ensure H&S guidelines are followed and staff are aware of their responsibilities
18. Attend weekly Managers review meetings
19. Complete shift handover logs and maintain inter-shift communication
20. Perform daily H&S/Housekeeping checks
21. Understand GDP and ISO standards
22. Maintain Inventory routines and MHE checks
23. Address warehouse and product issues promptly
24. Investigate and resolve customer service matters within agreed timelines
25. Ensure staff are trained on quality requirements
26. Monitor product returns and warehouse damages
27. Fulfill reasonable requests from Senior Management
Competencies:
1. Proficient in Warehouse Activities/Systems
2. Strong PC skills with Microsoft Excel and Word proficiency
3. Effective man management skills
4. Excellent communication skills at all levels
Personal Attributes:
1. Flexible with shift work availability
2. Efficient planner and prioritiser.
3. Capable of delegation when required
4. Confident, enthusiastic, and interpersonal skills
5. Demonstrates initiative, good judgement, and quick decision-making abilities
6. Skilled at motivating staff of varying abilities
7. Strong leadership, team-building, and influencing skills
8. Committed to performance improvement and goal achievement
9. Sets clear objectives and maximizes resource effectiveness
10. Strategic thinker with a focus on short and long-term goals
11. Results-driven and highly focused
Knowledge, Skills, and Experience Required:
1. Education to O/GCSE Level Standard or above
2. NVQ Level 3 or equivalent qualification
3. Minimum of 2 years experience in warehouse or similar environment
4. Proficient in GDP standards
5. Trained in relevant SOPs within 3 months
Key Working Relationships:
1. Supervisors
2. Customer Services Clerks
3. Managers
4. Human Resources and Payroll
5. Client base
6. Employment Agency
7. Service agents
8. Warehouse Operatives
Limits of Authority:
1. Discipline in line with Company Procedure
Apply now to join a dynamic team at Alloga UK and contribute to the success of our pharmaceutical and healthcare logistics operations!
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