KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1 To actively promote, develop and deliver a unified library and leisure service to
meet the needs of customers and communities
2 To demonstrate an in-depth understanding of the High Life membership scheme
and actively contribute to the promotion of the package.
3 To provide a friendly, efficient and proactive service to customer excellence award
standard.
4 To undertake the range of clerical, support and reception duties required by the
post whilst being the first point of contact for welcomes, information enquiries,
registrations, bookings and financial transactions
5 To perform various financial and administrative duties in accordance with
procedures
6 To support customers use of ICT equipment and software application, digital
resources and social media.
7 To assist customer with general and complex enquiries using variety of sources
and /or resources, referring to leisure supervisor as appropriate
8 To carry out library routines including shelving, processing and preparing library
stock, ensuring resources, material and displays are appropriately organised,
current, and attractively presented.
9 To participate in the preparation and delivery of cultural events, activities and
promotions including group class visits and book bug sessions.
10 To record and provide statistics regarding income, usage, equipment, materials
and resale.
11 Assisting with staff training of new and relief staff
12 To ensure satisfactory handling of booking applications and confirmations.
13 To administer the High Life membership scheme and the MRM system.
14 To process orders and raise invoices through the allocated financial/procurement
systems -Integra.
15 To produce and maintain documents and spread sheets using Microsoft Office
software.
16 To display and monitor current information regarding activities and timetables on
customer notices and display boards.
17 To carry out the banking of facility income and maintain adequate levels of
change for business.
18 To deliver a high standard of customer service and maintain company dress
code and standard.
19 To understand the role and responsibilities of the post with regards to health and
safety policy and operating procedures. To remain up to date with these
procedures and requirements.
20 To undertake training in any aspect of facility procedures as required.
21 To administer the lost property procedure.
22 To keep reception areas clean and tidy.
23 To maintain security of the reception at all times, adhering to data protection
policy and ensuring confidentiality is preserved.
24 To liaise with the Supervisor on the day-to-day operation of the facility.
25 To bring to the attention of the manager any improvements that might increase
the effectiveness or efficiency of the centre.