IT Support Officer
Posted: 1 week ago - Be among the first 25 applicants
Hours: 35 hours per week
Location: Office based in Birmingham or Birkenhead, with agile working options
An exciting opportunity has arisen for an extremely motivated and enthusiastic individual to join our highly skilled, dedicated IT team where you will support the day-to-day operations of IT. We are looking for someone who is a team player, takes pride in their work, and is an effective communicator.
Reporting directly to the IT Service Manager, you will provide 1st line support across the organisation, assisting with IT-related queries and issues. You will log all calls and their outcomes to help monitor and measure common themes, contributing towards the performance of the IT department.
Working alongside another IT Support Officer, you will be responsible for the commissioning of new IT equipment, ensuring that all new equipment is tested, operational, and maintained according to operational requirements. You will also work with the IT Service Manager to decommission and dispose of all redundant IT equipment, ensuring that all data is securely destroyed to HMG Infosec Standard 5 or above in line with our policies.
This is an exciting opportunity for someone wishing to progress their IT career, as we put an emphasis on self-development and strongly believe in upskilling the IT team through internal and external training opportunities.
Benefits of Joining NYAS
* 26 days annual leave plus bank holidays
* Death in service
* Additional sick pay
* Enhanced pay for family-friendly leave
* Salary sacrifice pension contributions
* Health care plan
* Employee assistance programme
* Learning and development opportunities
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT System Training and Support
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