Key Account Manager - North American Market
PHMG Greater Manchester, England, United Kingdom
Role: Key Account Manager (North American Market)
Location: Old Trafford, Manchester
Hours: 1pm – 10pm (Monday – Thursday), 1pm-6pm (Friday)
Salary: £40,000 base (£60,000 OTE)
The Key Account Management team is responsible for the day-to-day management of our largest, most prestigious accounts, made up of long-standing clients and new clients sent their way by our expert sales teams.
Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.
Our Key Account Manager epitomizes the concept of a ‘people person’ – experts in relationship management, rapport building over the phone, and specializing in developing long-term relationships with decision-makers.
Active listeners, they engage clients to understand their business plans and marketing needs and present innovative solutions. Ultimately, they strive to be a true extension of their client’s business.
By running their desk like their own business, they spot opportunities and can act on their own initiative, at pace, to deliver world-class results for their clients and PHMG.
Strategic objectives and responsibilities:
* Developing strong stakeholder relationships with particular focus on added value
* Comprehensive knowledge and understanding of the base value health and how it can be used as a tool to forecast and reduce churn
* Maintaining an excellent understanding of telephony technology and how these are used in conjunction with PHMG products and services
* Strategizing client contact using a variety of platforms – including online meetings and presentations
* Supporting clients to take advantage of their entitlements and diversify to maximize our service value proposition
* Assisting in managing tentative clients by working closely with the Key Accounts Head of Client Support
* Managing and retaining own ‘served notice’ clients
* Delivering additional revenue in line with targets, having a specific focus on strategic pipeline planning
* Managing large multisite locations with complex setups and arrangements
* Sharing knowledge of best practice within the wider team and mentoring new starters
* Being a role model, always demonstrating a positive and professional attitude
* Maintaining an excellent understanding of the ‘new client journey model’ and how to continuously segment the live base
What you will get in return:
* Free PureGym membership after 3-months served
* Cycle to work scheme
* 23 days annual leave plus bank holidays, increasing with length of service
* Additional half day off for birthday
* Enhanced maternity, paternity and adoption leave
* Two volunteer days per year for a charity of your choice
* Life insurance and critical illness cover
* All expenses paid company events in sought after venues
* Company sports teams
* On-site barber and beautician
* Car valet service
* Career development directly linked to your performance
* Fundraising initiatives for our registered charity – the PHMG Foundation
* Dedicated Employee Assistance Programme
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
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