Join to apply for the Deputy Boutique Manager - Birmingham role at TAG Heuer
MAIN MISSIONS:
A TAG HEUER DEPUTY BOUTIQUE MANAGER IS…
A PERFORMANCE-DRIVEN SALES EXPERT
* Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective.
* Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing.
* Stays updated on the watch industry as well as on local/market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market.
* Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager.
Job Responsibilities
A TEAM LEADER
* Ensures team’s motivation and cohesion to reach the Boutique’s goals.
* Acts as a point of contact for both teams and boutique/Market management, and as a privileged interface between both when necessary.
* Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles.
* Promotes a positive, inclusive, and supportive work environment in line with group’s values.
* Contributes to the successful onboarding of newcomers.
* Acts as Team leader in the absence of the Boutique Manager.
A TAG HEUER AMBASSADOR
* Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence.
* Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
* Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines.
A CLIENT DEVELOPMENT SPECIALIST
* Leads the team to develop long-term relationships with clients.
* Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…).
* Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.
* Plans and participates to events in line with brand strategy and guidelines.
AN OPERATIONS EXCELLENCE SUPERVISOR
* Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy.
* Ensures compliance with internal control policies.
* Supervises the store expenses and maintenance.
* Shows proactivity to challenge and improve processes.
Profile
HARD SKILLS
* Management experience in a luxury retail environment.
* Mastery of selling skills.
* Mastery of sales KPIs.
* Knowledge of Brand DNA & history.
* Knowledge of Brand Collections.
SOFT SKILLS
* Creative business driver, results-oriented.
* Client-centric mindset, focused on recruiting new clients and growing the active client base.
* Excellent interpersonal and communication skills.
* Able to effectively lead a team, able to coach and develop a high-performing team.
* Agile manager, able to multi-task in a fast-paced environment.
* Flexibility, fast learner.
* Autonomy, sense of ownership.
* Pragmatism and resilience.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
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