Job summary An exciting opportunity has arisen within the Chestnut Unit for a full time Band 4 Team Leader. We are looking for an enthusiastic energetic individual to work in this busy department to support the delivery of a high quality administration service. If you have any questions or would like an informal talk about the post, please contact Charlotte Burgoyne Clinical Admin manager Urology Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification. Main duties of the job To assist the Clinical Admin Managers and wider senior management team in ensuring that all appropriate patient administration of the outpatient and inpatient pathways through the Urology Department are governed according to Trust protocols and targets. To contribute to the effective delivery of patient pathways and achieving strict targets through detailed knowledge of hospital administration systems, providing instrumental support for future projects to reduce patient waiting times. To provide management support to a group of admin assistants and provide a comprehensive administrative service to a consultant and/or group of medical staff in an efficient and timely manner. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year £26,530 - £29,114 Per Annum Contract Permanent Working pattern Full-time Reference number 216-EG-S7004269 Job locations Derriford Hospital Derriford Road Plymouth PL6 8DH Job description Job responsibilities Section 1 - Speciality Co-ordinator: Supervise and motivate a team of admin assistants to deliver a high quality service. Responsible for ensuring that the team is supervised on a day to day basis, monitoring workloads, and providing the service line management team with updates using routine and exceptional reporting processes. Ensure sufficient cover at all times. Work with service line teams to ensure sufficient secretaries are available during core working hours. Facilitate staff attending statutory training, and liaise with service line management team. Work with Clinical Admin Manager/Support Manager to ensure key performance standards in relation to patient access are met. This includes ensuring all data quality reports are actioned. Responsible for the supervision and training of junior staff. Where appropriate supervise members of the team. Work with directorate in recruiting new members to the team. Ensuring all specialty referrals are managed in accordance with the Trusts Waiting List Policy. Co-ordination of speciality waiting lists /PTLs, including Cancer PTL, within the framework of the Trusts Waiting List Policy and escalating concerns accordingly. Escalate concerns regarding capacity issues which affect patient access; and also working with service line management team to resolve such issues. Work with service line management team to develop administrative procedures to enhance the smooth management of the department. Provide support and tracking for complaints and PALs process. Oversee the management of and support the delivery of the Renal PKB system. For further details please see attached JD&PS. Job description Job responsibilities Section 1 - Speciality Co-ordinator: Supervise and motivate a team of admin assistants to deliver a high quality service. Responsible for ensuring that the team is supervised on a day to day basis, monitoring workloads, and providing the service line management team with updates using routine and exceptional reporting processes. Ensure sufficient cover at all times. Work with service line teams to ensure sufficient secretaries are available during core working hours. Facilitate staff attending statutory training, and liaise with service line management team. Work with Clinical Admin Manager/Support Manager to ensure key performance standards in relation to patient access are met. This includes ensuring all data quality reports are actioned. Responsible for the supervision and training of junior staff. Where appropriate supervise members of the team. Work with directorate in recruiting new members to the team. Ensuring all specialty referrals are managed in accordance with the Trusts Waiting List Policy. Co-ordination of speciality waiting lists /PTLs, including Cancer PTL, within the framework of the Trusts Waiting List Policy and escalating concerns accordingly. Escalate concerns regarding capacity issues which affect patient access; and also working with service line management team to resolve such issues. Work with service line management team to develop administrative procedures to enhance the smooth management of the department. Provide support and tracking for complaints and PALs process. Oversee the management of and support the delivery of the Renal PKB system. For further details please see attached JD&PS. Person Specification Qualifications Essential NVQ level 3 in Business and Admin or equivalent or demonstrable equivalent experience Audio typing or equivalent or demonstrable equivalent experience Desirable RSA 3 or above, or equivalent Knowledge & Experience Essential Demonstrable experience working in the large clinical setting Demonstrable ability to use all main software packages. Proven knowledge of patient management systems Desirable Previous supervisory demonstrable experience or a qualification in supervisory skills. Aptitude & Abilities Essential Excellent organisational skills Ability to communicate at all levels Ability to work as part of a team and independently as required Adaptability, flexibility and ability to multi task Person Specification Qualifications Essential NVQ level 3 in Business and Admin or equivalent or demonstrable equivalent experience Audio typing or equivalent or demonstrable equivalent experience Desirable RSA 3 or above, or equivalent Knowledge & Experience Essential Demonstrable experience working in the large clinical setting Demonstrable ability to use all main software packages. Proven knowledge of patient management systems Desirable Previous supervisory demonstrable experience or a qualification in supervisory skills. Aptitude & Abilities Essential Excellent organisational skills Ability to communicate at all levels Ability to work as part of a team and independently as required Adaptability, flexibility and ability to multi task Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Plymouth NHS Trust Address Derriford Hospital Derriford Road Plymouth PL6 8DH Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)