Job Description
Workshop Team Leader – Device as a Service (DaaS)
Location: Livingston – Full-time onsite
Department: Workshop/DaaS
Reporting to: DaaS Services Manager
Company Overview:
Join a leading UK-based IT solutions provider with over 35 years of experience, specializing in delivering innovative technology products and services across various sectors, including government, education, and corporate environments. The company offers a comprehensive range of solutions, from hardware and software to cybersecurity and cloud services, all designed to empower business growth and operational excellence.
Job Purpose:
As the Workshop Team Leader for DaaS, you will be instrumental in expanding and enhancing the Device as a Service offerings at our Livingston site. Your leadership will ensure that our Scottish-based team aligns with established processes and meets service excellence standards.
Key Responsibilities:
1. Team Development: Lead, mentor, and manage a team of DaaS and break/fix engineers, currently comprising 2 full-time and 2 part-time staff, to deliver services that meet or exceed contracted Service Level Agreements (SLAs).
2. Process Alignment: Develop the capabilities of the Livingston team in line with existing processes and procedures established at our Nottingham location.
3. Pre-Sales Collaboration: Work closely with the pre-sales team to define and transition new c...