Job Description
Key Responsibilities
Provide information, advice and guidance to customer to move them towards sustainable employment.
Liaise with employers and broker a customer caseload towards suitable vacancies.
Set effective SMART targets to move customer towards sustainable employment in a timely manner.
Support the Department for Work and Pensions key priorities.
Job Details
* Manage a customer case load effectively to ensure customer realise their full potential and move into sustainable employment.
* Provide one to one information, advice and guidance sessions to customer currently seeking sustainable employment.
* Prepare job search materials and differentiated products to meet the needs of the customer.
* Work with local employers and develop an awareness of the local labour market to identify key opportunities for customer and employers.
* Support and sign post customer identified pastoral needs.
* Provide information, advice and guidance on learning programmes and qualifications.
* Coach customers and promote positive behaviours associated with employment.
* Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements.
* Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets.
* Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community.
* Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills.
* Support the management team by ensuring that all contractual requirements are met and that projects achieve project milestones, outputs and financial budgets.
* Ensure that policies with regards to Child and Adult at Risk are adhered to.
* Ensure that policies with regards to Data Security are adhered to.
* Maintain a positive and professional company image at all times.
* Support the company Quality Policy and Information Security priorities.
* Support the company’s equality of opportunity statement at all times.
* Work safely, supporting the company Health and Safety Policy.
* Perform any additional requests in line with the key responsibilities of this role.
Person Specification
Essential Skills
* Full NVQ Level 2 in customer service, business administration, accounting, or IT.
* GCSE (or equivalent) in English Language and Mathematics.
* Level 2 IT Qualification, such as ECDL (European Computer Driving Licence).
* Full Driving Licence.
Desirable Skills
* Level 3 Information, Advice and Guidance qualification.
* First Aid at Work Certificate.
* IOSH Health and Safety Qualification.
Essential Knowledge
* Barriers to learning and employment.
* How to support customer and promote independence.
* Support strategies for various customer specific needs.
* Delivery of Learning and Skills Council and/or DWP contracts.
Desirable Knowledge
* Skills for Life awareness.
* Knowledge of the local labour market.
Essential Wider Skills
* The ability to work under pressure in a highly performance driven organisation.
* The ability to work effectively as part of a team.
* The ability to work accurately and actively programme solving.
* The ability to reflect on your own performance to support quality improvement.
* The ability to manage time effectively and plan your own workload.
* The ability to work with little supervision or guidance.
* The ability to maintain one's own motivation when things are getting tough.
* The ability to be proactive.
* The ability to understand one's own limitations within the role.
Job Types
Full-time, Permanent
Salary
£27,900.00 per year
Benefits
* Employee discount.
* Health & wellbeing programme.
* Store discount.
Schedule
Day shift, Monday to Friday.
Ability To Commute/Relocate
Daventry: reliably commute or plan to relocate before starting work (required).
Work Location
In person.
Reference ID
Employment Coach
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