Contact retailers within assigned call list on a regular call cycle.
Provide information and sales about new and existing games and promotions.
Employ professional telephone sales techniques to insure Lottery retailers order the appropriate number of packs for their sales and call frequency.
Access appropriate computer screens to interpret sales related data and input sales order.
Develop positive working relationships with Lottery retailers, resulting in motivated, pro-Lottery attitudes wherever possible.
Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
Develop a sound business relationship with assigned Lottery Representatives
Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking and other lottery related needs, insuring that all calls receive complete attention and thorough follow-up.
All other duties as assigned.
Position Requirements/Qualifications:
High school diploma or equivalent
Customer Service experience preferred
Advanced understanding of telephone sales principles and techniques
Skills/Abilities:
Good written and verbal communication skills
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