Voice of Customer Specialist - Epsom - £40-50k
Please note - this role will require you to attend the Epsom based office at least three days per week. To be eligible for this role you must have the unrestricted right to work in the UK - this organisation is not able to offer sponsorship.
A well-known organisation based in the area of Epsom is recruiting for a Customer Experience Specialist to join their growing VOC team.
Responsibilities:
1. Analyse, interpret and coordinate key customer data with stakeholders across the business.
2. Work closely with the Insights team to provide maintenance and improvements to Customer Experience programmes.
3. Support Customer Experience innovation and development.
4. Provide support to management in delivering Voice of Customer content and stories that will be shared at board level.
Qualifications:
To be a good fit for this role you should have previous experience in managing Customer Experience programmes such as Mystery Shop and Surveys. You should also have excellent communication skills, a keen interest in Data Insight, a willingness to present key findings to stakeholders, and good analytical skills using tools such as MS Excel.
To apply for this role please submit your CV or contact David Airey on (phone number removed) or at (url removed) to discuss the role further.
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