Here, we believe the future is local. That’s why we’re building a nationwide network of neighbourhood workspaces designed to become new local centres for work, culture, and community. We craft beautifully designed spaces on local high streets and in town centres to support people to ‘Work Near Home’, achieve a better work-life balance, and build thriving careers and businesses in their communities. We also serve as a venue for cultural and community gatherings. We build relationships with our members, local groups, and cultural organisations to support and host a programme of publicly accessible workshops, talks and events.
We are proud to be an accredited B-Corp. This represents an ongoing commitment to demonstrating that businesses can lead positive social and environmental change and be a force for good in our communities.
Your Opportunity
We have transformed a beautiful historic building in the heart of Chelmsford into a distinctive centre for community, work, public events and education. We are looking for a dedicated Community and Member Executive to join Patch in Chelmsford and elevate it to become a leading centre of member engagement and professional enrichment. In collaboration with the Site Director and Central Support Team, your role will be crucial in fostering a welcoming, productive, and interconnected environment that upholds Patch’s core values and champions the 'Work Near Home' philosophy.
You will be pivotal in our Chelmsford venue, actively enhancing member interactions to foster a robust community and connectivity. This role is tailored for those with a profound commitment to customer service, community building, and enriching the professional lives of our members. This role will also contribute significantly to our community’s growth and development of a vibrant venue that fully embodies our core values and advances the 'Work Near Home' era.
This role offers an equity ownership opportunity, reflecting our commitment to your long-term growth and success.
Responsibilities
* Member Integration: Develop strategies to fully integrate members into the community, enriching their professional and social networks and enhancing members' daily experience.
* Experience Management: Manage all facets of the member experience from onboarding to daily engagement, ensuring consistently high-quality interactions.
* Networking and Community Building: Organise member-centric events and sessions to facilitate networking, professional development, and community engagement.
* Community Integration: Strengthen ties with local leaders and groups to integrate us into Chelmsford's community. Enhance local culture and support businesses through our platform.
* Operational Support: Collaborate with the Site Director to ensure seamless operations within the workspace, focusing on optimising member satisfaction and space utilisation.
* Business Development: Assist in leading tours and converting prospects into members. Work closely with the Growth team to strengthen local engagement and drive membership growth.
* Cultural Programming: Organise and execute a diverse array of events, managing everything from planning to execution, to make us a hub for local creatives and entrepreneurs.
* Space Activation: Assist in marketing our event spaces, ensuring that event organisers can easily book and enjoy a seamless, positive experience.
* Advocacy: Elevate member initiatives and successes through various channels, including supporting content creation, local newsletters, and platforms like LinkedIn.
About You
* Dynamic Multitasker: Excels in fast-paced, varied environments.
* Proactive Problem-Solver: Skilled at identifying and resolving issues swiftly to enhance member satisfaction. Initiates solutions and handles challenges effectively.
* Exceptional Communicator: Skilled at building and sustaining strong relationships.
* Community-Focused: Dedicated to nurturing an engaging and supportive environment for all members.
* People-oriented: Naturally approachable, positively influencing team dynamics and member interactions.
* Local Advocate: Passionate about promoting and enhancing the local Chelmsford community.
Experience
* 2+ years in event management and customer service, hospitality, or community management, ideally within a coworking or membership-driven environment.
* Demonstrated success in enhancing customer/member experience and engagement.
* Demonstrated ability in organising and managing events.