Property Description
Amara Cay Resort is a stunning oceanfront property located in the picturesque Florida Keys. As a job applicant, you will have the opportunity to join a team that is dedicated to providing memorable guest experiences in a tropical paradise. The resort features modern amenities, lush landscaping, and breathtaking ocean views, creating an idyllic work environment. With a range of positions available, including front desk, housekeeping, food and beverage, and more, there are opportunities for career growth and advancement.
As a part of the Amara Cay team, you will have the chance to work in a dynamic, guest-centric environment, providing exceptional service to guests from all over the world. Join us in creating unforgettable moments for our guests and become a part of our enthusiastic team at Amara Cay Resort!
Overview
Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.
Summary:
* Coordinates concierge type services for the guests and sets positive tone for arrival experience
* Provide exceptional customer service and create a warm and welcoming atmosphere for guests
* Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
* Coordinate and handle guest transportation and luggage services
* Anticipate guest needs and personalize their stay to exceed their expectations
* Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
* Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
* Collaborate with other departments to ensure a seamless guest experience
Qualifications
* Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
* Prefer 1+ year customer service experience in hotels
* Familiarity with local area and attractions
* Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
* Ability to communicate effectively with the public and other Team Members
* Strong computer skills
* Present confident and professional appearance
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of
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