Job Summary
An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join the Theatre Administration Support team at Darlington Memorial Hospital.
This position is for a full-time Theatre Receptionist working 37.5 hours per week over 5 days, with shift times ranging between 7:00am to 5:00pm Monday to Friday.
You will be the first point of contact for visitors and patients attending Theatre reception, greeting and welcoming patients when they arrive for their surgical procedures.
You will also provide admin support to clinical and non-clinical staff within Theatres and Day Surgery.
Main duties of the job
1. To admit patients onto the electronic patient system when they arrive for surgery.
2. To ensure the reception area is manned and provide a welcome, clean, and tidy area at all times.
3. To liaise with secretaries and consultants regarding Theatre list order and subsequently prepare, print, and distribute theatre lists for the following day.
4. To respond to telephone enquiries from both internal and external callers.
5. To telephone and inform patients when and where to present for their surgery and provide any fasting instructions required.
Job Description
Job responsibilities
The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.
As part of the reception team, the role also requires the daily management of telephone calls and queries. You will therefore need to speak to patients and staff both face to face and over the telephone, thus good communication skills are required.
You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, and patient wristbands are printed and prepared. Attention to detail is essential.
You will be required to assist in the preparation, printing, and distribution of theatre lists for the next day, and confirmation of list order (when required).
Applicants will need a good working knowledge of Microsoft Office and be able to send, receive, and act upon emails received to the department.
Person Specification
Qualifications
Essential
* Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above.
* NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience.
Desirable
* NVQ Level 3 in Business & Admin.
Special Skills and Knowledge
Essential
* Good written & verbal communication skills.
* Ability to act upon own initiative.
* Ability to plan own work to deadlines.
* Ability to work calmly under pressure.
* Working knowledge of how to maintain confidentiality.
Desirable
* Working knowledge of Caldicott Principles.
Special Requirements
Essential
* Polite and approachable attitude.
* Self-motivated and able to motivate others.
* Ability to work in a busy and varied work environment and respond to change.
Desirable
* Able to work alone.
Experience
Essential
* Microsoft Office including, Outlook, Word & Excel.
* Previous reception/admin experience.
Desirable
* Previous NHS experience.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ #J-18808-Ljbffr