Job Description
To proactively manage environmental claims providing excellent service to clients and their customers.
Accurately and promptly accept and process new instructions as far as competently possible.
Support adjusters and consultants by providing a collaborative approach to Crawford environmental claims and ensure claims are completed to a high standard and high levels of customer service.
Responsibilities
1. Accurately input data.
2. Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments.
3. Dealing with telephone queries, day to day within agreed service criteria.
4. Seek new opportunities to "sell" to existing and new clients.
5. Processing invoices, both interim and finals, referring where necessary.
6. Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
7. Dealing with and liaising with insurers and policy holders as appropriate.
8. Ensure work is prioritised effectively.
9. Contribute to the productivity targets through the effective planning and allocation of new and existing instructions.
10. Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
11. Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
12. Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities.
13. Maintain awareness of Business Continuity programme and role within it.
14. Able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative.
15. Actively seek to develop oneself and take responsibility for your own training and development.
Qualifications
1. Customer focused.
2. Provide quality service to both internal and external customers.
3. Work with colleagues throughout the business.
4. Respond to daily workloads as dictated by customer requirements.
5. Make sure KPI's and SLA's are met.
6. Handle and co-ordinate complaints and compliments.
7. Achievement of targets.
8. Competent use of technology.
9. Ability to work on own initiative.
10. Ability to demonstrate attention to detail.
11. Ability to work as an individual and as part of a team.
12. Excellent customer service and communication skills.
13. A positive attitude and a proactive approach to solving problems.
14. Able to co-ordinate a variety of actions concurrently.
15. Delivers cost efficiency in all activities.
16. Builds trust and respect by keeping to the commitments made.
17. Can convey a message across in one to one situations in a way which is understood.
18. Builds and maintains positive relationships within and across teams.
19. Seeks feedback and invests time in their own self development both technically and behaviourally.
20. Property insurance claims experience preferable but not essential.
21. Excellent customer service, organisational & communication skills.
22. Team player.
23. IT skills.
24. Customer service experience.
About Us
We are Crawford & Company; the world's largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We're people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients' policyholders resume their lives and work.
Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford's service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.
At Crawford & Company we are committed to creating an inclusive work environment. We don't just talk about diversity and inclusion; we aim to infuse it into everything we do - underpinning our strategy with three core elements:
* Consciousness
* Capability
* Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we're looking forward to your application.
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