Job Description
This is a generic job description for the Business Administration Apprenticeship Scheme.
Localized variations to this job description may occur dependent upon placements during the one-year fixed term period.
Job Summary
Responsible to the Repairs Administration Manager, you will support the team in tasks relating to DSO Building Management.
Learning Activities
* Work towards completion of BTEC Diploma Business Administration level 3.
* Provide administrative support and gather work-based evidence towards the completion of NVQ portfolio.
* Attend regular training programmes as required.
* Attend regular progress and review meetings with reviewer, line manager, and assessor.
* Agree and work towards completion of an individual learning plan.
Job Activities
* Provide a range of administrative duties to support the ongoing development of the repairs service.
* Respond to routine correspondence and enquiries from members of the public, suppliers, and other staff.
* Deal with all customer contact effectively and courteously, in line with the council’s policies and procedures.
* Maintain manual and computerized systems including inputting data, keeping records, statistics, and filing systems as directed.
* Organize meetings and events, ensuring that all necessary arrangements are made.
* Research, prepare, print, photocopy, and distribute documents.
* Undertake any other administration-related tasks as required.
* Be a part of corporate initiatives as required.
General
* Carry out such other duties as may be required, commensurate with the grade and level of responsibility, as directed by management.
* A commitment and contribution to the Council’s Equal Opportunities Policy is an essential requirement of the post.
* The post holder will carry out all duties and activities having regard to the provisions of the Health and Safety at Work Act 1974, and in accordance with any instructions from senior members of staff under that Act or any Council or Departmental Codes of Practice or Procedures.
* The post holder will comply with Statute and Council Policy in all respects.
* An awareness and commitment to section 17, which places a statutory duty on police and local authorities to work in partnership to reduce crime and promote community safety.
* A commitment to excellent customer service and the values of the Council.
Person Specification
Skills/Abilities
* Ability to carry out basic office skills.
* Ability to follow set procedures and routines.
Knowledge
* Knowledge of Gravesham Borough Council and the services it provides.
Qualification/Training
* Verification will be required.
* Willing to work towards an NVQ Level 3 in Business Administration.
* 5 GCSEs or equivalent A-C grade.
Experience
* Experience of using Microsoft Office.
* An awareness of good customer service.
* Experience in customer service.
Qualities
* Good telephone manner.
* Good team player.
* Understanding of confidentiality and Data Protection Act.
Special Conditions
* Commitment to equal opportunities.
Job Types: Full-time, Fixed-term contract
Contract length: 18-24 months
Pay: £12,347.00 per year
Work Location: In person
Application Deadline: 18/10/2024
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