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Counter Manager- Maison Francis Kurkdjian Travel Retail
Main Mission
The Counter Manager is the brand representative on their counter.
* They are responsible for the achievement of the counter sales targets, the respect of the brand image and the level of service delivered to customers.
* They ensure day-to-day management of the counter and stimulates the team performance.
* As a member of the MFK team, they represent the brand values towards the customers and colleagues and demonstrates an MFK attitude at all times.
* They are in charge of the application of any retail management tools.
Job Responsibilities
Key Activities
Retail Sales Development:
* Ensure achievement of the counter sales and targets from daily to weekly & monthly basis and of corporate objectives,
* Set and follow up individual and collective objectives, on daily, weekly and monthly basis
* Ensure realisation of the following administrative tasks: stock management (at store level followed by RM support), sales analysis, reporting of MFK and competition,
* Organize and optimize shift planning
* Ensure efficient communication and reporting to RM,
* Seek further opportunities for the brand and share them with RM
* Follow up incentive plans to achieve retail objectives
Team management:
* Communicate corporate strategy and goals to the team,
* Manage and motivate all the team members on a daily & long term basis using retail management tools,
* Ensure the development of the MFK team members through regular coaching support, training follow up and appraisals,
* Lead by example on all counter activities and rules, and achieve high quality personal sales (Ready-to-Retail, grooming, product knowledge…),
* Guarantee the respect of corporate & counter rules as well as store discipline and security procedures
Brand image, marketing & merchandising:
* Guarantee the respect of MFK brand standards on all its aspects: image, merchandising, in store communication plan, assortments, novelty presence, BC grooming, posture, Ready-to-Retail and product knowledge,
* Ensure counter cleanliness at all times and communicate any maintenance issues to RM
* Tester & POSM management and storage,
* Ensure the highest level of service is delivered to customers and develop customer loyalty
* Represent MFK and develop relations with store management
Animations management (when/if applicable):
* Ensure animation successful planning, roll out & results
* Ensure correct merchandising is followed and adequate stock & testers are available
* Achieve targets set, through team and staff management
Profile
Reporting to:
* Retail Manager Assessment Criteria/Objectives
* Sales achievement
* Store rankings / Market shares objectives
* Team motivation and product knowledge / customer service
* Mystery shopping results
* BA turnover rate / retention
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Personal Care Product Manufacturing
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