Job Title: Night Porter
Location: Inn on the Mile, Edinburgh
Hours: Full-time (Night Shifts)
About Us:
Nestled on Edinburgh’s historic Royal Mile, the Inn on the Mile offers a unique blend of character, charm, and contemporary style. Our team is committed to providing guests with an unforgettable experience, and we are seeking a dedicated and enthusiastic Night Porter to join us in delivering exceptional service.
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Key Responsibilities:
* Customer Service: Maintain a consistently high level of professional customer service, ensuring that every guest feels welcome and cared for throughout their stay.
* Guest Escort & Room Orientation: Escort guests to their rooms, providing a detailed tour of the room facilities such as light switches, heating controls, TV, and more.
* Luggage Assistance: Assist guests with their luggage upon arrival, ensure the timely delivery of luggage to rooms for early arrivals, and manage luggage storage upon check-out with proper tagging.
* Guest Requests: Respond promptly to all guest needs and requests, ensuring their stay is as comfortable and enjoyable as possible.
* Queries & Directions: Provide accurate information and directions, answering any guest queries to help them feel informed and welcome during their stay.
Requirements:
* Experience: Previous experience in hospitality or a customer service environment is essential.
* Customer Focused: A passion for delivering excellent customer service and ensuring guest satisfaction at all times.
* Communication Skills: Strong communication skills with a professional and approachable demeanor.
* Physical Capability: Ability to perform physically demanding tasks, including heavy lifting and luggage transportation.
* Attention to Detail: A keen eye for detail in managing guest requests and ensuring accurate luggage storage procedures.
What we offer:
* Staff Discounts: 30% off food and cinema tickets in all our venues across Scotland plus discount on hotel and apartment stays.
* Wagestream: Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* Scotsman Perks Benefits Portal: Access various retail discounts through our own benefits portal.
* Progression: Career development through our Scotsman Steps training programme.
Why Join Us?
At Inn on the Mile, we offer a dynamic and supportive work environment where your contributions are valued. Join a team dedicated to excellence in hospitality, with opportunities for professional growth and the chance to work in one of Edinburgh's most iconic locations.
How to Apply:
If you are passionate about hospitality and have the experience required to deliver exceptional service, apply now and one of our friendly team will be in touch.
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