Job summary: The position is focused on building and operating the company Export Consol Program. By doing so improving our buying power and ultimately the profitability of the company. Alongside profitability we expect to improve and enhance the customer service provided to our customers. You will also be involved in the completion of customs clearances, quotes, arranging shipments and associated documents with focus on consolidation of shipments where possible, flight tracking, cost approval, invoicing, rate negotiation and any other functions as required. The individual should be prepared to be involved multi modal activities as required and provide support to the supervisor during holiday and absent periods from the office. Key Activities: Remain in contact with Partners, Airlines and other suppliers to maintain relationships Cost control and rate negotiation Understanding and in some cases completion of end-to-end forwarding activities as the individual role requires Focus on communications between office and warehouse Focus on and improve processes and ultimately customer service Follow strict and time sensitive SOPs/KPIs to ensure compliance Work closely with internal and external customers Use of CargoWise/MS office as requested Ensure invoicing and job costing are updated within the required timeframe Month end department compliance Customs Entries and closing of MUCRs Assist Supervisors and line managers where required Ensure all reports including internal and customer specific are completed within the deadline Resolve queries from customers and suppliers Ensure Best Practice models are adopted Work closely with the line manager to complete Internal and external rates reviews. Assist sales and management with consol development Operate within companies QA system Always remain customs and H&S compliant Any other tasks as directed by their Supervisor or line manager Technical Experience: Fully PC literate on excel and word applications Educated to GCSE/O level standard or equivalent Good Customs clearance knowledge Good operational knowledge A high level of customer service skills Behavioural Competencies: Problem solving skills Procedure and SOP writing skills and ability to work within these. Customer service driven Result-oriented and driven to achieve goals and meet targets Profitability and result-oriented and always looking for improvement in our business processes Team oriented Well organised Quality focus Good Knowledge of CargoWise Knowledge of Customs Tariff and Procedures Financial Awareness Negotiation Skills Willingness to work flexible hours as the business requires Self-motivation and drive to succeed. The salary will be up to £38K depending on experience The hours will be circa 10.30am to 7pm Monday to Friday but flexibility is required We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful. ADZN1_UKTJ