Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
JOB SUMMARY
Calero, the leading Technology Expense Management solution for complex enterprises, is looking for a MDM Technical Analyst in a hybrid capacity in our Cannock, Tunbridge Wells, or Edinburgh office on a 12-month fixed term contract.
This role is responsible for managing Market Data documents templating using Calero's internal advanced capture tools (TextConverter) for MDM MSP clients. This individual is also responsible for providing excellent customer service and maintaining a flexible and adaptive work style that allows them to resolve or appropriately escalate a broad range of technical issues in relation to our internal advanced capture tools.
RESPONSIBILITIES
* Create and maintain templating using TextConverter for all Market Data vendors under MSP scope
* Document and version control templates
* Configure and maintain email inbound rules within MDM
* Assist with any additional project work or responsibilities to support the team
* Provide professional responses to inquiries within agreed SLAs, ensuring appropriate resolution of escalation
* Troubleshoot and resolve advanced capture errors tracked through tasks
SKILLS & EXPERIENCE
* Degree level educated in Computing and IT or Software Engineering preferred
* VB script or C# desired
* Advanced knowledge in regular expressions
* Project management experience
* Proficient in MS Suite applications
* Good oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
* Organised and experienced at successfully multi-tasking
* Good critical thinking and problem-solving skills
* Good collaborative skills, applied successfully within the team as well as other areas
BENEFITS
* Private Healthcare for you and your immediate family
* Gym Membership at Nuffield Health or equivalent
* Life Insurance (pay out being 4 times your salary)
* Competitive Paternity and Maternity Package
* Team building budget and employee events
* Office drinks, snacks, coffee, etc.
* Volunteer day
* Flexible bank holiday
Please note all candidates must have right to work in the UK now and in the future as Calero is unfortunately unable to sponsor visa applications or take over sponsorship of an employment visa at this time.
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