Are you a good communicator who develops and maintains good working relationships with colleagues, and has credibility with peers, who enjoys working in fast-paced environment and is enthusiastic and self-motivated? We are looking for a Customer Support Advisor who will be responsible for responding to all customer enquiries regarding presales, orders, deliveries, payments and product information.
Key Responsibilities of the Customer Support Advisor:
Responding to all customer enquiries regarding presales, orders, delivery, payment, sales days and product information effectively. Via digital channels such as live chat, email, social media, telephone or letter
Liaise with product specialists to arrange call backs or obtain further information for customers
Data input: Maintaining the highest standards in quality and productivity paying attention to accuracy and detail.
Process payments and sales orders efficiently and accurately
Arrange product valuations
Handle enquiries within SLA and ensure all commitments and promises are kept
Handling customer complaints ensuring customers are satisfied and the cause of the complaint is addressed
Working collaboratively with team members and other departments to ensure, where possible, a first time resolution
Handling digital external communications ensuring professionalism in tone, grammar and manner in accordance with brand standards and understanding the impac...