Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Position Summary
Under direction of the VP of IT Services the Service Owner will act as an expert over the services and supporting products in their area of responsibility. The SO works closely with Relationship Managers, Enterprise Architects and Service Delivery Managers to define new and enhance existing services and products and acts as a bridge between service management and other EITS teams. The SO is accountable for all aspects of new and existing services and product in their area of expertise, including negotiating Service Level Agreements, providing definitions and costing, service reviews, and reporting of service performance metrics. The SO may manage resources and mentors other EITS resources.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Lead Dynamics 365 CoE Team for Global Consulting Services, and potentially for future D365 implementations. D365 ERP supports a global business across 25+ countries. The D365 CoE team is comprised of internal functional and technical team and a vendor AMS team.
2. Accountable for D365 platform overall, and for coordinating with "Vision25" project delivery teams through completion of global wave rollout.
3. Responsible for ensuring that new services or service enhancements are aligned with business initiatives
4. Accountable for the development, implementation, evaluation and on-going management of new and existing services and products
5. Deliver service roadmaps with input from the Relationship Managers, EA and other supporting teams
6. Accountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned services
7. Hold internal and external suppliers accountable via formal agreements
8. Represent the assigned service across the organization
9. Accountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teams
10. Accountable for working with Problem Management to address problems within the service
11. Accountable for the population and maintenance of the Configuration Management Database for the service and it’s supporting Configuration Items
Accountable for working with the Change Manager to determine
12. acceptable windows for changes for the service
13. Ensure services and products adhere to Information Technology Infrastructure Library (ITIL) processes
14. Deliver Quarterly Service Reviews
15. Accountable for negotiation of Service Level Agreements with business partners
16. Responsible for negotiation of Organizational Level Agreements with other IT teams that support assigned services
17. Produce SLA performance metrics for assigned services
18. Define the service and determine the costing model of the assigned services listed in the Service Catalog
19. Accountable for maintaining the Service Catalog for assigned services
20. Continuous improvement and innovation of the assigned services and products
21. Understand the market demands for the service as well as potential competing services
22. Accountable for the creation and maintenance of all service documentation
23. Accountable for the management and career development of direct reports
24. Mentoring of IT resources
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
25. Excellent verbal and written communication skills
26. Subject matter expertise in both the business and technology
27. Skilled in conflict management
28. Experience working in a matrix environment
29. BS Degree in Computer Science, Business or related field preferred
30. Progressive leadership experience over 7+ years in an IT environment with significant business exposure
31. Significant experience of owning ERP system(s). Experience specifically with Dynamics 365 is not required, but would be beneficial
32. ITIL v3 Foundation Certified
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
33. Able to anticipate customer needs and expectations
34. Able to influence associates who are not in your direct reporting structure
35. Demonstrated strategic agility
36. Advanced interpersonal skills; able to establish and maintain relationships and navigate formal and informal networks to create results
37. Clear understanding of project capital and expense budgeting and accounting skills and the related financial systems
38. Advanced communication, negotiation, and conflict resolution capabilities at all levels of management
39. Strong presentation skills
40. Advanced ability to adapt to change, handle pressure, and adjust plans to meet changing needs, and solve problems creatively
41. Advanced decision making skills
42. Advanced analytical and problem solving skills to evaluate issues and apply knowledge to identify and implement appropriate solutions
43. Strong ability to prioritize work load, consistently meet deadlines, and take the appropriate level of independent action when necessary
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit cencora
Schedule
Full time
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation