Do you want the opportunity to make a difference? Do you have the creativity to find solutions to make a change? Do you have belief in others and trust the process? Do you have the kindness and integrity to work with vulnerable individuals? If so, this job may be for you.
Keystage Housing is a supported accommodation provider within Luton and North Herts which provides accommodation opportunities for adults who have experienced a variety of complexities and inequality. We have a range of services to meet their individual needs on a proactive and flexible basis. Our aims are to provide safe and supportive accommodation for those who are rough sleeping or at risk of homelessness, providing respite from rough sleeping, with a trauma-informed supportive plan to enable individuals to access appropriate support and build a pathway into more permanent accommodation.
As a Complex Needs Support Worker, you will manage a caseload of individuals identified as having complex needs such as mental health, drug and alcohol misuse, physical health, and various other complex needs. You will be required to apply a strength-based and trauma-informed approach and provide interventions that enable and empower individuals to make positive and safe choices. It is essential for the role that you have experience of providing high-quality and skilled support and have an excellent knowledge of health and social care or mental health legislation as you will be responsible for overseeing that individuals are supported effectively throughout their accommodation pathway.
Key Roles and Responsibilities:
* Providing accommodation and support to individuals who are currently rough sleeping or at risk of homelessness.
* Providing individuals with personalized support towards their needs.
* Supporting individuals to create a housing pathway, facilitating appropriate interventions to enable successful move-on into community accommodation.
* Coordinating referrals for new service users, which may include attending local housing panels and professionals' meetings.
* Working with internal and external partners, including Rough Sleeping Outreach Teams, Supported Accommodation, Probation services, Drug and Alcohol Services, Local Authority Housing team, and other community-based support providers and agencies.
* Key working an allocation of service users from initial assessment, creating a personal outcome plan, and reviewing the plan while working towards tangible move-on options.
* Creating robust risk assessments to manage any safeguarding factors in relation to an individual’s needs.
* Helping increase the availability of private sector accommodation and the chances of successful move-on into private sector tenancies through positive landlord engagement and landlord support.
* Recording all service user contact, including updating personal outcome plans, resettlement plans, contact details, and risks as necessary.
* Facilitating and leading multi-disciplinary meetings where appropriate to ensure all agencies work together in a transparent and solution-focused, strength-based approach.
* Building positive partnerships with the local authority to increase participation, health and wellbeing, social inclusion, volunteering opportunities, and pathways into paid work.
* Coordinating and supporting the management of property maintenance and repairs for the building via our maintenance systems and protocols.
* Coordinating and supporting the Revenues team and the individual with the management of rental agreements, addendums, and securing additional information required for Housing Benefit teams.
* This post may require working outside normal office hours sometimes.
Person Specification
Qualifications, Experiences, Knowledge & Abilities
Essential:
* Educated to GCSE standard or equivalent.
* IT literate in relevant computer systems to include the full Microsoft Office Suite.
* Understanding and practical application regarding social care, housing, mental health, learning disabilities, and criminal justice.
* Ability to maintain accurate records, write effective reports, and manage bespoke computer software packages.
* Proven ability to form professional and effective relationships.
* Commitment to respect diversity with a high standard of integrity and fairness.
* Excellent communication skills, both oral and written, with the ability to adapt communication methods to suit service user needs.
Desirable:
* Demonstrate a commitment to help, support, motivate, and encourage others.
* Ability to utilize resources effectively and efficiently and to support the Supported Housing team to develop strategic plans, systems, and structures to reach our organizational aims and goals.
* Knowledge of Health and Safety, Housing, and Equality practices.
* Knowledge of Housing Management and tenancy sustainment.
Skills
* Solving sensitive tenant issues and dealing with unpaid rent.
* Good conflict management skills.
* Competent communication abilities.
* Budgeting knowledge.
* Being proactive.
* Problem-solving abilities.
* Strong organizational skills.
* A combination of interpersonal skills combined with steadiness and analytical skills.
* Helping tenants to understand their housing rights according to government legislation.
* Providing correct information to tenants regarding re-housing, benefits, or any other relevant tenancy issues.
* A robust understanding of safeguarding practices and experience of taking the lead in safeguarding matters.
* A robust understanding and experience in working with individuals with learning disabilities, mental health diagnosis, and dual diagnosis.
* Assisting with legal matters surrounding non-payment of rent.
* Supporting the development of policies to reduce tenant arrears.
* Keeping records, reports, and other admin related to their duties.
Working Conditions:
Day shifts are currently worked from 7am to 3pm or from 2pm to 10pm; however, these are subject to change, so flexibility is required to accommodate our service needs and/or shift handovers.
Working days cover weekdays, weekends, and bank holidays on a rota system.
There is no option to offer sponsorship or transfer of sponsorship.
Job Types: Full-time, Fixed-term contract
Contract length: 12 months
Pay: £11.62 per hour
Expected hours: 24 per week
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
Physical Setting:
* Sheltered housing
Shift:
* 8-hour shift
* Day shift
Education:
* GCSE or equivalent (required)
Experience:
* Supported living: 1 year (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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