Capita Hemel Hempstead, England, United Kingdom
Talent Acquisition - IT Specialist – Global Resourcing
About the Role:
This role is designed for an individual with a hands-on approach to imaging and repairing laptops, PCs, and printers within our workshop facility. The successful candidate will utilize the information gathered to image the units according to user requirements. This challenging and demanding role requires analytical and logical thought processes to ensure accurate and prompt resolution. Additionally, the role involves leading various customer imaging projects to profile and personalize customer devices to meet their specific requirements.
Responsibilities
* Collaborating with all support teams such as Logistics and Resource Schedulers to ensure SLA’s can be fulfilled
* Communicating with field service engineers to offer assistance as and when required
* Assist in managing customer deployment scripts and automation tools for efficient imaging processes
* Image and personalise customers machines to meet customer requirements
* Stay informed about the latest customer images and tools to improve imaging processes
* Keeping all imaging documentation and guides up to date
* Support all internal technical repair and imaging queries e.g., CMD
* Provide support with hardware repairs during busy periods
* Support small and major projects from a technical perspective when requested.
Qualifications
Experience in imaging engineering or a similar role.
Required Skills:
* Logical thought process to quickly determine remedial action
* Strong communication skills and techniques (verbal and written)
* Ability to work on own initiative with minimal supervision
* Basic operational knowledge of MS Office products
* Works well as part of a team
Preferred Skills:
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Supply Chain and Customer Service
* IT Services and IT Consulting
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