Job Description
Senior Product Manager - Accounts - Bristol - £85,000 - £95,000 + Benefits
Want to make a real difference in customer experience for a leading innovator in the payments industry?
They're on a mission to revolutionise how businesses manage day-to-day transactions and expand opportunities for revenue creation. We're looking for an experienced Senior Product Manager to lead the strategy, development, and continuous improvement of customer account management and servicing experiences. In this role, you'll have the opportunity to innovate existing technology and explore new AI tools to automate and improve processes.
What you'll do:
* Lead a core product area: Own and define the product vision, strategy, and roadmap.
* Champion the customer: Ensure seamless, efficient, and intuitive account operations, empowering customers to easily manage their products and maximise their value.
* Drive innovation: Identify and implement improvements to servicing capabilities, reducing customer friction and enhancing overall satisfaction.
* Scale & execute: Use analytics, customer insights, and performance metrics to prioritise enhancements and deliver measurable impact.
What you'll need:
1. Strong experience as a Senior Pro...