Anderson Knight is hiring a Payment Support Agent on behalf of a leading financial services organisation.
This role involves assisting customers who have fallen behind on their payments, helping them explore solutions that lead to positive outcomes.
Key Responsibilities:
• Carry out collections activities in line with company policies, procedures, and regulatory requirements.
• Manage customer accounts in arrears, working towards fair and positive resolutions while minimising financial losses.
• Handle inbound and outbound collection calls professionally, ensuring accurate record-keeping.
• Maintain high performance standards, proactively addressing challenges and meeting targets.
• Conduct thorough income and expenditure assessments to determine suitable repayment plans.
• Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve the best outcomes for customers.
Requirements:
• Previous experience in collections or a similar role is preferred.
• Understanding of Treating Customers Fairly (TCF) principles.
• A positive, open, and transparent approach to work.
• Strong attention to detail.
• Essential customer service experience.
Working Hours:
• Monday to Friday: 08:00 – 20:00
• Weekends: 09:00 – 18:00
• Shifts are assigned on a rotational basis to ensure full-service coverage. Flexibility is essential.
• Hybrid working is available after completing a 5–6-week training programme.
Salary:
• £23,000 - £25,000 DOE.
Benefits:
• 33 days of holiday (25 days annual leave + 8 public holidays).
• An extra day off on your birthday.
• Discretionary bonus scheme.
• 15% pension contributions.
• Eyecare and private medical insurance (PMI).
If you’re interested in this opportunity, please submit your CV in confidence.
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