Purpose of the Job You will be part of a team dedicated to Retail Operations, furniture development, production and installation projects. You will be working on behalf of a global electronics brand with clients, suppliers and internal contacts to deliver services professionally as well as seeking out any new opportunities in this exciting environment. The Account Manager will be responsible for delivering exceptional client service and strong commercial awareness within our organisation. The Account Manager will work alongside a team to develop and growing the client account and create new opportunities for both production and retail display. The location is flexible, but travel is required to Baldock a minimum of 2 x days a week, and to other London locations. Reporting into the Account Director, you will work closely with cross functional teams to identify, develop and deliver display solutions, while managing the expectations of multiple stakeholders across a variety of projects. You will be using your experience and knowledge to ask the right questions ensuring synergy across all touch points. The perfect candidate will have strong production, sales and commercial experience working in a client facing role. Key Responsibilities Understand and translate client's strategic objectives to internal teams Monitor a variety of projects to ensure they are delivered to specification and on time Develop clear, comprehensive client briefs with pre-defined objectives, target costs, timelines, and work alongside the project manager Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting Updating and managing critical paths and WIP documents Ensure monthly forecast is kept up to date & invoicing procedures are followed Agree and manage budgets and PL’s Able to attend meetings as required Work with Account Director to identify new business opportunities Drive efficiency and opportunity within the account Manage and monitor objectives to meet key business drivers Knowledge, Skills Experience Confident management of off-site teams Numerate with a strong commercial understanding Strong time management and prioritisation skills Able to work and remain calm under pressure and to tight deadlines, with a good sense of humour Has a high level of production and installation knowledge Is professional, courteous, approachable and confident to offer advice in meetings Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations Knowledge of Microsoft office is essential Sales experience within store fixture or the retail sector is essential. Track record of successful client development and business conversion with Global brands. Experience in trouble shooting unexpected project issues and implementing preventative measures Experience in a client facing role is essential Experience in liaising directly with clients Experience of end-to-end campaign and stock management Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators) Previous experience working in essential Ability to manage multiple projects simultaneously and prioritise workload We thank all applicants in advance for their interest in this position. HH Global are an equal opportunities employer and welcome all applicants from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law. Please note that we will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEAhhglobal.com Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following; employment history, right to work, identity and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file and / or CIFAS checks may apply. If you have any questions relating to this, please reach out to HR.EMEAhhglobal.com in the first instance. Other details Pay Type Salary