Job summary Launceston Medical Centre has an exciting opportunity for a HR Advisor to join our team. As HR Advisor you will be involved in all aspects of generalist HR activities and will work in collaboration with the Senior Management Team. The ideal candidate will be an experienced HR Administrator or HR Advisor who can demonstrate HR generalist expertise, who has a CIPD qualification or equivalent experience or qualifications. You will be an individual who can work on your own initiative but be a strong team player and the ability to handle multiple tasks and prioritise workloads. The ideal candidate will be able to demonstrate outstanding communication and interpersonal skills, exceptional IT skills are also essential as we embrace digital ways of working. The ideal candidate will be motivated and committed to developing the knowledge and skills required for the role and for ongoing professional development Main duties of the job To lead, coordinate and develop the HR service within Launceston Medical Centre and to provide a professional, high quality, cost effective HR service to the Practice and Partnership. The role will be hands-on and required to assist the management team of the overall HR operations and the delivery of strategic business objectives. The post holder will play a key part in ensuring that the HR service is person focused, efficient and effective and delivered to the highest possible professional HR standards. The role will be focused on developing a variety of HR related activities encompassing administration, advisory and senior level coordination elements of the whole employee life cycle from onboarding through to exit. About us We have approximately 80 employees including a large and expanding multidisciplinary team offering excellent patient care and support. Experience within a healthcare or NHS organisation would be a definite advantage, although a full induction package will be available to the post holder. Launceston Medical Centre is a training practice with an in-house full-time Clinical Psychologist with doctorate trainees - a ground breaking addition to our front-line team, which is improving mental health in our community. We have a well organised and extremely valued Administration and Patient Advisor team. We are part of the Launceston and Tamar Valley Primary Care Network (PCN), steering the future of General Practice in our area. Date posted 16 October 2024 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Full-time, Part-time Reference number A4552-24-0017 Job locations Landlake Road Launceston Cornwall PL15 9HH Job description Job responsibilities Managing and supporting senior managers and team leads with Employee Relations cases, including performance, grievance, general disputes, conduct and capability investigations, disciplinaries, appeals and grievances from start to finish. Liaising with our employment law advice company to ensure any risk is mitigated. Coordination of recruitment processes to include advertisements, arranging interviews, sending letters and documentation to candidates Administration of role offer process to include offer letters and contracts, associated forms, digital induction forms and checklists. Maintenance of training documenting; to include updating online training portal, organising external training courses, monitoring, and chasing completion of training courses, issue of non-compliance letters and system administration of Practice e-learning platform records. Ongoing evaluation of staff inductions, appraisal, training and development opportunities, liaising with the Line Managers to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training to line managers on relevant HR agendas. Support team leaders and line managers with probation reviews and annual appraisals Managing employee absence, including high absence levels and long-term ill health capability cases. Managing employee leave, including maternity/ paternity, medical appointment and unpaid absences. Maintaining up to date knowledge of Employment Legislation, and participate along with the Practice Manager in reviewing, maintaining and implementing new HR policies and procedures in line with changes to employee legislation as required. Ensure conditions of employment meet regulatory legislation and best practice standards Providing professional written and verbal HR advice, preparing case related documentation, and ensuring the correct and consistent approach to practice policy and procedures. (Including TUPE, redeployment, redundancy etc) Supporting with the day-to-day application of HR policies and procedures and that all documentation and internal records are kept up to date, as well as advising on Benefits and varying terms and conditions of contracts. Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural changes/ development is well managed and communicated. Proactively work with managers to develop and promote a culture of healthy employee relations and effective partnership working. Review and manage Reward and Benefits on annual salary and benefit reviews as well as headcount planning Support accounts clerk with payroll, including pay changes, HR updates, second checking and identifying payroll concerns or disputes. Starters and leavers administration including IT set ups, induction briefings, supporting training plans and establishing personnel file set up or termination. Sickness absence return to work meetings and associated administration. This role will be part of the sickness call group, answering the absence line and communicating non-attendance or lateness to relevant line managers and teams. Job description Job responsibilities Managing and supporting senior managers and team leads with Employee Relations cases, including performance, grievance, general disputes, conduct and capability investigations, disciplinaries, appeals and grievances from start to finish. Liaising with our employment law advice company to ensure any risk is mitigated. Coordination of recruitment processes to include advertisements, arranging interviews, sending letters and documentation to candidates Administration of role offer process to include offer letters and contracts, associated forms, digital induction forms and checklists. Maintenance of training documenting; to include updating online training portal, organising external training courses, monitoring, and chasing completion of training courses, issue of non-compliance letters and system administration of Practice e-learning platform records. Ongoing evaluation of staff inductions, appraisal, training and development opportunities, liaising with the Line Managers to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities to motivate staff to fulfil their potential. In addition, deliver training to line managers on relevant HR agendas. Support team leaders and line managers with probation reviews and annual appraisals Managing employee absence, including high absence levels and long-term ill health capability cases. Managing employee leave, including maternity/ paternity, medical appointment and unpaid absences. Maintaining up to date knowledge of Employment Legislation, and participate along with the Practice Manager in reviewing, maintaining and implementing new HR policies and procedures in line with changes to employee legislation as required. Ensure conditions of employment meet regulatory legislation and best practice standards Providing professional written and verbal HR advice, preparing case related documentation, and ensuring the correct and consistent approach to practice policy and procedures. (Including TUPE, redeployment, redundancy etc) Supporting with the day-to-day application of HR policies and procedures and that all documentation and internal records are kept up to date, as well as advising on Benefits and varying terms and conditions of contracts. Proactively seek to understand readiness for change and develop and lead initiatives to ensure successful implementation with key stakeholders, including engaging and consulting with staff. Ensure structural changes/ development is well managed and communicated. Proactively work with managers to develop and promote a culture of healthy employee relations and effective partnership working. Review and manage Reward and Benefits on annual salary and benefit reviews as well as headcount planning Support accounts clerk with payroll, including pay changes, HR updates, second checking and identifying payroll concerns or disputes. Starters and leavers administration including IT set ups, induction briefings, supporting training plans and establishing personnel file set up or termination. Sickness absence return to work meetings and associated administration. This role will be part of the sickness call group, answering the absence line and communicating non-attendance or lateness to relevant line managers and teams. Person Specification Qualifications Essential - CIPD Level 5 or Equivalent - Commitment to Continuing Professional Development Experience Essential - Experience in a HR Department including providing generalist HR advice Desirable - Experience of working within healthcare / NHS or General Practice. Skills Essential - Ability to interpret policies, terms and conditions and analyse situations. -Excellent IT skills, including Microsoft Office and ability yo use other systems as required. - Developed interpersonal and communication (written and verbal) skills required to exchange sensitive, complex information. - Ability to plan, prioritise, manage and organise own workload to meet conflicting and competing service needs. - Judgement and problem solving skills to be able to provide options/ solutions on people management issues. Person Specification Qualifications Essential - CIPD Level 5 or Equivalent - Commitment to Continuing Professional Development Experience Essential - Experience in a HR Department including providing generalist HR advice Desirable - Experience of working within healthcare / NHS or General Practice. Skills Essential - Ability to interpret policies, terms and conditions and analyse situations. -Excellent IT skills, including Microsoft Office and ability yo use other systems as required. - Developed interpersonal and communication (written and verbal) skills required to exchange sensitive, complex information. - Ability to plan, prioritise, manage and organise own workload to meet conflicting and competing service needs. - Judgement and problem solving skills to be able to provide options/ solutions on people management issues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Launceston Medical Centre Address Landlake Road Launceston Cornwall PL15 9HH Employer's website http://www.launcestonmedicalcentre.co.uk/ (Opens in a new tab)