Head of Supply Chain and Customer Services UK and Ireland (Diagnostics)
Locations: Burgess Hill
Time Type: Tempo integral
Posted on: Publicado ontem
Time left to apply: Data de término: 23 de novembro de 2024 (16 dias restantes para se candidatar)
Job Requisition ID: 202410-127590
Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
At Roche, we are seeking a Head of Supply Chain and Customer Services to join our dynamic Finance and Operations Leadership Team. You will develop and lead a team of ~100 individuals committed to providing industry-leading service to our patients and customers in the UK, Ireland, and European Agencies (Cyprus, Malta, and Iceland). In this position, you will shape the supply chain and customer services strategy in line with local needs, considering regional and global directives, while delivering on our customer promises and constantly striving for operational efficiency.
The Opportunity
Strategy & Innovation:
* Lead the implementation of local, regional, and global supply chain initiatives, demonstrating project management and networking capabilities.
* Deploy and deliver the EMEA LATAM strategic focus areas within the country.
* Represent our affiliate in the EMEA LATAM Supply Chain Leadership Team and drive strategic initiatives to establish Supply Chain as a competitive edge.
* Challenge the status quo, aiming to deliver better solutions to our patients and customers with outstanding customer experience while growing our operational efficiency.
* Identify and develop local talents in support of regional and global talent pools.
Operations:
* Lead and guide the Supply Chain and Customer Services functions, including the National Distribution Center Operations (Warehouse), creating a stimulating and motivational workplace that attracts, develops, and retains high performers.
* Ensure operational excellence, sustainability, and compliance within your area of responsibility.
* Act as the country link to key stakeholders locally and globally.
* Attain key performance deliverables such as inventory levels, distribution costs, and write-offs.
* Oversee day-to-day operations, focusing on resolving critical issues related to product delivery, order, and invoice management.
* Liaise with external parties, including customers, distributors, and third-party logistics providers.
Who You Are:
You are a dynamic strategist who thrives in complex and international environments with a focus on high quality and on-time delivery of our life-changing solutions to customers.
Further, you will have:
* Significant experience in Supply Chain and Customer Service, with a proven track record in delivering outstanding performance in complex, international settings.
* Substantial leadership experience in complex settings, with the ability to leverage networks within internal and external Supply Chain communities. International work experience preferred.
* University Degree/MBA preferred or equivalent qualifications.
Additionally, you will:
* Exhibit mindset and behaviors consistent with a Visionary, Architect, Coach, and Catalyst.
* Role model an open feedback culture, encouraging two-way communication and crucial (caring) conversations.
* Possess strong communication and interpersonal skills, suitable for navigating and influencing stakeholders at various levels of the organization, locally and globally.
* Proven ability to effectively lead and facilitate change within the organization.
* Demonstrate an entrepreneurial, commercial, and customer-centric mindset, understanding the impact of supply chain decisions within the ecosystem.
* Exhibit strong analytical and problem-solving skills with a data-driven decision-making approach.
* Have strong experience in project management, process improvement, and priority setting.
* Be knowledgeable in warehousing, distribution, 3PL management, and Supply Chain Quality Standards.
* Be fluent in written and spoken English.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small handheld devices used directly by patients or healthcare professionals to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products, we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability, or age. We recognize the importance of flexible working and will review all applicants’ requests with care. At Roche, difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
#J-18808-Ljbffr