Job description Administrator (General & Clinical) Salary: £25,000 p.a. Type: Full-time, Permanent Location: Remote (with occasional in-person meetings in London; transitioning to hybrid working within 18 months). Hours: 35 hours per week Are you ready to make a real difference in the world of mental health? Do you thrive in a role where every detail matters and your work directly impacts the lives of others? If so, we’d love to hear from you About Us At Help Counselling, we’ve been empowering individuals and communities for over 60 years. As a mental health charity, we provide training placements for aspiring counsellors and psychotherapists, enabling them to gain the experience they need to qualify and register with professional bodies like BACP and UKCP. Our unique volunteer model allows us to offer low-cost, long-term therapy, making mental health support accessible to those who need it most. Join us in our mission to meet the growing demand for mental health services with compassion, consistency, and care. The Role We’re looking for a passionate and organised Administrator (General & Clinical) to be the backbone of our operations. In this role, you’ll support our clients, trainee counsellors, and clinical team, ensuring that everything runs smoothly behind the scenes. With 250–300 clients per month, a team of 90 counsellors, and a clinical network of 20 professionals, your work will have a meaningful impact on hundreds of lives. What You’ll Do Be the first point of contact for clients, counsellors, and assessors via email and phone. Manage onboarding processes for trainee counsellors and process client referrals. Handle client allocation and reallocation with care and efficiency. Maintain and update records across systems like Medesk and SharePoint. Support reporting by updating weekly dashboard documentation. Research and share updates for the Online Counsellor Hub. Stay informed about and follow organisational policies and protocols. This is a dynamic role that will evolve as you grow with us. Person Specification - What We’re Looking For We’re looking for someone who is as passionate about mental health as we are. Education and Experience A degree or equivalent experience in a similar role. GCSEs in English and Maths (Grades 6–9 or equivalent) and two post-16 qualifications. Skills and Qualities Proactive, self-motivated, and highly organised. Excellent attention to detail and problem-solving skills. A strong communicator with a proven track record in customer service. Tech-savvy and quick to learn new systems (experience with Microsoft Office Suite is a must). A team player who can also work independently. Compassionate and empathetic, with a genuine interest in mental health. Why Join Us? Be part of a meaningful mission : Your work will directly impact the lives of people seeking mental health support. Grow with us : As we expand, your role will grow, giving you opportunities to develop professionally. Hybrid flexibility : Work remotely now, with plans to transition to a hybrid model that keeps you connected to a vibrant London community. Supportive culture : Join a team of dedicated professionals passionate about making a difference. Don’t wait—apply today and take the first step towards a career where you can truly make an impact