Salary
up to £28,560 + excellent benefits
Location
Hanningfield, Chelmsford, Essex
About the role
Customer Technician - Metering Operations
Permanent
Full time - 37 hours per week
Salary up to £28,560 per annum
Location – Chelmsford, Essex
We have a number of great opportunities to become a Customer Technician as part of our Meter Field Services team in Essex. This is a field-based role, traveling across our Essex operational area delivering unrivalled customer service installing and upgrading existing meters for a new smart meter.
A company van will be provided along with full uniform, PPE, and all required tools. Full Manual UK Driving Licence Required. The role requires you to work 37 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 08:00 to 19:00.
Delivering an unrivalled customer experience is critical to success in our business ambition to be national leader within the water industry. This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.
You will work as part of a field-based team to deliver a smart meter installation and exchange service in a way that supports the business in its smart meter role out, which includes:
1. Installing new Smart water meters at our customers properties
2. Exchanging existing water meters for an upgraded smart meter
3. Surveying unmeasured properties to understand suitability for a new meter installation.
4. Completing in home water efficiency audits, providing customer advice on water usage and installing water saving devices.
5. Gaining check readings from our meters
Please Note - This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Please note this role will require a DBS to be completed prior to employment
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked
Closing date: 15th January 2025
Interview dates: Week Commencing 27th January 2025
About you
Our Customer Technicians are the face of Northumbrian water, so we are looking for you to bring the ability to engage and communicate with people, along with a passion and enthusiasm to make a difference to our customers.
You will have a positive and flexible approach to ensure deadlines are met within a busy day and you will ensure that all activities are carried out in a safe manner for yourself, colleagues and customers, in line with our Health and Safety policies.
You will be comfortable working alone for most of your day with minimal supervision and you will be happy working outside in all conditions. You will be able to meet the physical demands of this role and will have proven experience of using your initiative with a high level of attention to detail as you will be recording job completion details using an electronic device.
As a company van is provided, you must have a full manual UK driving licence and be willing to undertake a DBS check as an entry to premises card is required for this role.
In all likelihood, the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply for jobs unless they feel they meet every single qualification. The team at Essex & Suffolk Water would encourage you to submit an application if the advert has piqued your interest, rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
About us
Here are Essex & Suffolk Water (part of NWG), we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
1. Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
2. Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
3. Free access to local attractions.
4. A fantastic discount scheme, with savings on days out, shopping, travel and more.
5. Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
6. Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
7. Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
8. Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
1. Results Driven - We take responsibility for achieving excellent business results.
2. Ethical - We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
3. Customer Focused - We aim to exceed the expectations of our internal and external customers.
4. Innovative - We continuously strive for innovative and better ways to deliver our business.
5. One Team - We work together consistently, promoting co-operation, to achieve our corporate objectives.
Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
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