About The Role SME Telesales Manager Division PHS Direct (Tamworth) Reporting to Head of Telesales The Role: To manage a team of Telesales Account Managers & New Business Consultants with the purpose to protect, retain and grow revenue & GP though maximising sales opportunities from existing telesales & acquiring new customers within the Hygiene sector through effective account management. Through motivational leadership and development to ensure the teams are delivering targets along with achieving the Key Performance Indicators linked to the agreed objectives which are in line with the Hygiene sales strategy. Roles and Responsibilities: Drive and manage the Existing Customer team through the customer contact strategy plan to protect and grow business from a portfolio of existing customers Motivate and manage New Business consultants through set activity campaigns to acquire new customers and regenerate lapsed customers Focus teams daily to achieve delivery of sales & GP targets set along with monitoring and measuring team members KPI results. Monitor and review teams performance and trends against KPIs with a view to optimise results, recognise achievement and dealing with under performers professionally. Plan and manage daily activities, communicate clear and concise objectives to team. Hold relevant team briefs daily. Operating Rhythm to include 2 coaching sessions per team member per period to develop their current skill sets to maximise their full potential. Accurately forecast and deliver against revenue targets Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively manage the teams pipelines and development areas to maximise their full potential Hold period 1:1 with and monitor staff timekeeping and attendance together with holding BTW interviews. Achieve set period, quarterly and annual targets for revenue and pool growth Ensure pricing margin targets are adhered to, to always increase profitability Continuous Improvement: Always look to improve the Sales Process and the way things are done Focus on the root cause of problems and help identify ways to solve them Sales and Customer Culture: Champion the Sales strategy ensuring the customer is at the heart of what we do Help to promote a culture of excellence in respect of customer service, quality and improvement Use targeted Marketing campaigns to unlock the growth potential in your named accounts Summary: The right person will be an experienced telesales leader who thrives in a fast -paced commercial environment and is relentless in their approach to winning and protecting revenue through motivational leadership. They will be capable of developing team members skill sets to fulfil their potential. They will be outgoing and self-motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Skills Required: A successful background within a sales environment Good people management skills Excellent customer service skills Excellent attention to detail Excellent Communicator A commercially savvy, analytical thinker Demonstrates understanding of sales methodologies IT savvy Experience Required: Demonstrates experience in driving a team who protects and grows named accounts to deliver against revenue targets Proven experience of using a CRM system, preferably SFDC Be able to demonstrate experience in successful telephone sales, performance management, coaching and development of sales techniques. Demonstrates the ability to change focus quickly to support the needs of the business. The Right person for the role: Has high energy and pace Thrives in a demanding sales environment Has high professional and personal standards Can be decisive and resilient Is someone who can challenge, respectfully, constructively and effectively