SDL Minorfern is looking for an experienced and eager Branch Operations Manager to support our Branch Manager in the Operations Departments of our Derby branch. We are a respected and growing family business; known in our region as being a reputable and leading motor factor company – and we want you to join us!
If you have a knack for people management, thrive at multi-tasking and passion for leadership and organisation, then this may be the opportunity for you. You will be accountable for the driving and warehouse teams, analysing performance and driving growth while ensuring all company values and policies are adhered to.
Each working week consists of 45 hours, made up of 5 x 8.5-hour days Monday to Friday, between the hours of 7.30 and 6.00pm, which includes an additional 5 hours on every alternate Saturday in accordance with the rota. You are entitled to a meal break of 30 minutes.
If you’re successful, we offer competitive benefits, such as:
* Pension scheme and 3% contributions after 3 months service
* Staff discount in our shops
* Access to a Health Cash Plan after a successful probation period where you can claim back money on things like dentists’ appointments or opticians’ checks
* Access to a benefits portal and many online discounts with major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and much more
* Discounted gym memberships
* 24-hour Employee Advice and Info Line
* Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service
* Long service holidays
* Company branded uniform
We will also ensure you have ample opportunity to grow and develop both personally and professionally, but the greatest reward will be knowing you’re a part of a business which makes their customers happy every day.
Why should you come and work for SDL Minorfern?
We have become a leading motor factor since our founding in 1978. We now have 12 branches across the North Midlands and South Yorkshire making over 1,000,000 deliveries a year!
We have over 175,000ft of warehousing across our branches and are one of the leading suppliers of aftermarket car parts in the UK with our sales turnover hitting over £30 Million per annum.
So, what are you waiting for?
Come and join us and become part of a flourishing family business built on Trust, Pride, Reliability, Respect, Passion and always putting our customers first.
What will the role be?
Main Purpose of Job: Support the branch manager in operational departments, to improve branch efficiency.
Key Accountabilities:
1. Analyse and improve customer SLA times – delivery app.
2. All warehouse and driver 121’s.
3. Efficiency of stock control and footfall.
4. Financial board updates.
5. Customer returns analysis – issues.
6. Customer credits in line with what the business needs.
7. Goods returns and warranties.
8. A01-A01, B50-50 Management.
9. Vehicle loading times and efficiency.
10. Analyse parts handled, picking and put away.
11. Dealing with staff issues and disciplinaries.
12. Analyse/action improvements and report on results with recommendations for the branch manager and board members.
13. Delivery area analysis/profitability.
14. Bodet (People System) – all aspects of Bodet. Upstream planning.
15. Management of area resource – 70by50 Area support is something that needs to happen.
16. Organization of daily tasks – busy periods, what is needed and where.
17. Leading and coaching best practice.
18. Weekly team talks.
19. Assuring other aspects of H&S are adhered to. Safer me, warehouse clean and tidy, bulk items are stored correctly etc.
20. Communication: Daily/Weekly Check-ins: Frequent communication with branch managers to ensure smooth operations with staffing levels, customer issues, and operational challenges.
21. Issues related to branch performance, major customer complaints, or any challenges should be escalated to the regional manager.
Additional Responsibilities:
1. Comply with all the Company’s policies, procedures, and controls relevant to the role to mitigate risk to the business.
2. Responsible for own personal and professional development.
3. Making a Positive Impression by delivering an effortless experience for our people.
4. Working with others for success by communicating openly and effectively.
5. Ad hoc duties as required.
Knowledge, Skills & Experience:
1. Competent with Microsoft Office 365, especially Excel.
2. Outstanding communication and interpersonal abilities.
3. Ability to lead by example and display strong leadership abilities.
4. Excellent organisational skills.
5. Ability to cope with pressure and always maintain a calm manner.
6. Accuracy and attention to detail.
7. Take responsibility and accountability for own work and be able to meet deadlines.
8. Analytical, customer service driven, problem solving.
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