MotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coordinator (On Site) in Manchester.
Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator, you will play a key part in ensuring a positive experience for customers, working closely with the VDA team, workshop controllers and other departments to deliver high-quality service.
Coordinate with the Workshop and Site Controllers to ensure accurate data is entered into the Management System and provide regular updates to customers regarding the status of their vehicle repairs. This includes
addressing customer inquiries, and ensuring timely updates. Additional responsibilities include welcoming customers, handling inquiries, arranging vehicle handovers, processing payments, and managing paperwork (scanning and filing).
As an experienced Customer Service and Vehicle Repair Coordinator, you will be responsible for but not limited to:
* Make first contact with customers within set SLAs to introduce the repair process, gather detailed damage descriptions, and assess vehicle damage through images to prepare estimates for the VDA team
* Coordinate repair bookings based on customer preferences, ensuring alignment with agreed dates and any courtesy car provision
* Upload vehicle images and dam...