Job Title: Facilities Assistant Hours: 40 hours per week Monday-Friday (Flexible between 7am-7:30pm) Reports to: Help Desk Supervisor About Serco At Serco, the nature of the work we do is important, everyone has a significant role to play, from caring for vulnerable people to managing complex public services. We deliver essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives. A place for you: You’ll become an integral member of a well-defined and supportive team. We’re looking for a Facilities Assistant (Temp) to join our team based in Belfast City Centre. What you need to do the job: To be considered for this role you must demonstrate Excellent Knowledge of Excel and Microsoft Office 365 Suite. The role requires excellent IT, written, and verbal communication skills. You must have excellent organisational skills and the ability to work under pressure and flexibility within a busy team. It is essential to work to tight schedules and pressurised deadlines. Essential Criteria Intermediate MS Office skills (IT) Previous experience in a customer-facing role in a highly professional environment Excellent written and verbal communication Strong organisation and time management skills Ability to work effectively and supportively as a member of a team Ability to step into other roles as needed to backup and assist other teams Ability to work independently on assigned tasks as well as accept direction on given assignments Ability to act on own initiative, dealing with unexpected problems that arise Willingness to take personal responsibility for standard of work conducted Willingness to maintain confidentiality on all matters Always present a professional appearance within your team Desirable Criteria Have worked in grade A office environment or familiar setting in a facilities role Advanced MS Office skills (IT) A sound knowledge of operating IT systems and PC skills Previous experience in helpdesk, switchboard, and reprographic duties Previous security experience – opening and closing of buildings Duties and Responsibilities FM Helpdesk Switchboard/Telephone Hospitality Bookings Porterage Reprographics/Stationery Post/Couriers Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. Apply Please click on the apply button to complete your application. We are committed to building a diverse and inclusive organisation. We are open to discussions around flexibility and flexible working.