Company Description
Hospitality Assistant
Cambridge
£12.00 an hour
Benefits:
1. 28 Days holiday including bank holidays
2. Plus your birthday off
3. 3 volunteering days
4. 3 days grandparent leave
5. 24 week’s enhanced maternity leave
6. Secondary career leave
7. Wedding/commitment day leave
8. Free meals on shift
9. Bespoke training and development opportunities
10. Apprenticeships opportunities for all experience levels
11. Pension and life insurance
12. Discounts available on our HAPI app; high street shops, holidays & cinema
13. Wellbeing hub
14. Access to employee assistance programme
15. Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn.
As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity.
If you are a Hospitality Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
As a Hospitality Assistant, you would be working closely with the Manager / Hospitality Manager based on site at Judge Business School, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food. You will build strong relationships with clients, understanding a brief and executing every detail with continuous quality and a human touch.
Key Responsibilities:
1. Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
2. Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
3. Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
4. Work without supervision and take initiative over duties and tasks without being directed.
5. Serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
6. Work on licensed bars serving alcoholic beverages.
7. Use coffee machines.
8. Assist with ordering and deliveries as required.
9. Prepare all hospitality requirements ensuring all items are available and report to your line manager if not.
10. Ensure that any linen and equipment hired for an event is counted and packed away for collection after the event.
11. Ensure hospitality rooms are left clean and tidy.
Qualifications
1. Minimum 1 year experience in the industry.
2. Excellent communication skills, internally and externally.
3. Supportive team player.
4. Ability to work under pressure.
5. Takes the initiative.
6. Ability to provide excellent customer service.
7. Ability to work autonomously or within a team.
8. Adaptability to different working conditions.
9. Positive attitude.
10. Problem-solving skills for customer service-related issues.
Additional Information
As a Hospitality Assistant, you will benefit from the following:
1. 20 days annual leave increasing to 23 after 3 years service.
2. Access to everyday discounts and communication portal.
3. Employee assistance programme.
4. Meals provided on shift when working.
5. 37.5 hrs. per week.
6. £12.00 per hour.
7. Overtime available.
For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
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