Role: ServiceNow Application Manager Location: London or Sunbury, UK (Kinly operate a hybrid culture, allowing for a mix of office/home working) Salary: Negotiable dependent on skills and experience, plus large company benefits Kinly is a global leader in Audio Visual and Unified Communications technology, partnering with numerous high-profile organizations to enhance collaboration, engagement, and productivity. We design, engineer, and support AV and collaboration technology solutions that deliver real business value and exceptional user experiences. We now have a new opportunity for someone to join Kinly’s dynamic and international application team, where you will play a vital role in shaping and optimising our application landscape and as part of a team driving innovation and continuous improvement. Job overview Kinly is dedicated to continuous improvement, particularly in ServiceNow and working as an ServiceNow application Manager, you will focus on process and system optimisation, supporting and improving our consolidated application landscape. You’ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and implement system enhancements and with your analytical mindset and strong communication skills, you’ll drive meaningful change through well-founded and convincing solutions. Key responsibilities: Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across Kinly Continuously enhance the existing ServiceNow applications Develop automations and support system integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as an ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer, ACLs and integration hub Programming knowledge, such as JavaScript, JSON or XML, is a nice to have Knowledge of the ServiceNow API (preferred) Other Excellent verbal and written proficiency in English Willing to work outside regular hours, be on standby periodically, and travel internationally as needed We offer A full-time position with a competitive salary based on your expertise. An informal, no-nonsense culture that fosters creativity and personal growth. Opportunities for professional development and education. Comprehensive benefits A hybrid workplace based in Sunbury or London, UK Please note Kinly will not be engaging any recruitment agency to support on this opportunity If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please either email jobskinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you. About Kinly Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time. Why Kinly? We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals. We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey. We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs. We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects. Equal Opportunities: At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.