At ActionRocket, we craft ideas, strategies, and innovations that foster meaningful interactions between brands and their customers. Join us, and not only will you make a fantastic career move, but you'll also be part of a mission to revolutionize CRM and content. What We’re About We're an agency known for client and team loyalty. We love our work and are dedicated to helping our team grow and excel. With a diverse client portfolio, we turn big ideas into actionable plans seamlessly executed by our senior planners, designers, and developers. We specialize in CRM, focusing on digital development through email, push communications, in-app messaging, and social media campaigns and emerging channels such as whatsapp and voice. Our vibrant studio is located in Farringdon. Job Overview We are looking for a talented and experienced CRM Planner to join our dynamic marketing team on a full-time basis. As a Mid Level CRM Planner, you will be responsible for developing and implementing effective customer relationship management strategies to drive engagement and loyalty. Key responsibilities: - Develop and execute CRM campaigns across various channels to increase customer retention and lifetime value - Analyse customer data and insights to identify opportunities for targeted marketing initiatives - Collaborate with cross-functional teams to ensure seamless execution of CRM strategies - Monitor and report on the performance of CRM campaigns, providing recommendations for continuous improvement - Stay up-to-date on industry trends and best practices in CRM marketing Requirements: - Proven experience in CRM planning and execution within the marketing industry - Strong analytical skills and attention to detail - Excellent communication and collaboration abilities - Proficiency in CRM software and data analysis tools - A passion for customer-centric marketing strategies This is a permanent role with competitive salary and benefits. If you are a proactive and creative individual with a passion for driving customer engagement, we would love to hear from you. Join our team and help us create meaningful connections with our customers At ActionRocket, we believe in taking care of our team. Here’s what you can expect when you join us: Generous Time Off: 26 days of paid holiday per year, plus bank holidays. Opportunity to buy up to one week’s additional holiday annually. Flexible Working: Hybrid approach with at least 2 days in our Farringdon studio and the rest from home. Health and Well-being: Enhanced sick pay, private health insurance, health cash plan, and access to an employee assistance program. Financial Security: Employer and employee contributory pension scheme, life assurance (4x annual salary), and group income protection. Family Support: Enhanced maternity and paternity leave. Professional Growth: Annual training and development budget of £500 Team and Culture: Beers, team lunches, day trips, nights out, and yoga clubs. Enjoy a supportive, family-feel environment. Equipment and Tools : Apple MacBook and other necessary tools provided. Discounts and Rewards: Access to Charlie Perks and the ActionRocket Rewards platform for extensive employee discounts and benefits. Our Values At ActionRocket, our vision is to be a place where a diverse mix of talented people come together to grow and do their best work. We welcome all applications and pride ourselves on our inclusive culture. We’d love to hear from you and learn about your achievements.