This range is provided by TCM Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from TCM Partners.
Transformation and Senior Leadership Talent Specialist
The Head of Transformation Service Design is responsible for driving the strategic design of comprehensive, end-to-end transformative experiences for both customers and colleagues.
This role will take responsibility for the Design and Discovery phases of transformation initiatives across key portfolios, support the sizing, costing and planning, collaborate with Technology, Product and Design and ensure timeframes, scope, and costs are provided for planning and business case development.
Key Experiences Required:
* Strong knowledge of Insurance ideally, Must have a Financial Services background.
* Extensive knowledge of End-to-End Experience Design.
* Comfortable operating within a Hands-on Service Design arena where required, leading from the front.
* Experience of Transformation sizing and costing.
* Ability to create, discuss and mould Design Principles and Governance.
* Collaborate with various teams across the business.
* Leadership of 5-7 Service Designers.
Initially FTC for 12 months but likely permanent opportunities after this transformation. The business will change drastically in the 12 months.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Design, Information Technology, and Product Management
Industries
Travel Arrangements, Insurance, and Design Services
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