HR Coordinator - HR Shared Services
Contract Type - Permanent
39 hours per week
Employment Type - Full Time
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
The Role
Work as part of a proactive and responsive HR team, managing processes and administrative tasks related to employee records and HR systems. Being a point of contact for as assisting all team members regarding HR policies and procedures, as well as providing support to the HR teams.
* Manage and effectively reply to employee queries sent to our central HRSS mailbox, in relation to all aspects of the employee lifecycle
* Prioritise urgent queries and tasks where needed, whilst ensuring a personalised and tailored response, with an aim of first contact resolution
* Be customer centric when responding, applying the relevant process and/or policies to reach accurate and timely solutions
* Maintain accurate employee records in HRIS systems, i.e. personal details, employment contracts and benefits data, ensuring we are compliant with GDPR practices
* Handle confidential information with sensitivity and in compliance with data protection regulations
* Administer transactional requests such as new starters, leavers and internal job changes, ensuring all compliance checks are completed, including right to works * Collaborate with HR teams and stakeholders, providing feedback on trends, insights and escalations accordingly
* Work in partnership with our Payroll team to ensure the relevant documentation and completing checks are done in line with monthly payroll deadlines
* Manage external reference requests e.g., tenancy, mortgages and new employment references
* Proactively look for ways to continuously improve processes, keeping up to date with relevant changes and suggesting new ways to optimise and streamline our processes
* Support improvement activities and be involved with key projects and continuous improvements with HR processes and ways of working
What we look for
* Strong customer focus and ability to establish professional relationships across the organisation
* Highly organised and able to prioritise work in a busy environment
* High level of integrity, diligence, confidentiality and conscientiousness
* Able to work under pressure with a high level of accuracy
* Motivated, with a positive & proactive attitude
* Excellent communication skills and team player
* Practically minded: able to roll sleeves up and get stuck in!
ESSENTIAL
* High attention to detail and the capability to manage a high volume of work while maintaining exceptional standards
* Excellent communication and customer service skills
* Detail-oriented with a focus on accuracy in data entry
* Ability to work collaboratively in a fast-paced environment
* Motivated and a positive approach to HR
DESIRABLE
* Proficiency in HRIS (Human Resources Information System) tool
* Understanding of HR Processes & Ways of Working
* Previous experience in similar role
What's in it for you?
* Great development opportunities
* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Wagestream - get access to earned salary before payday
* Paid volunteering days
* Generous recommend a friend scheme
* Apprenticeships a