Best Companies have an exciting opportunity for a Client Experience Specialist to join the team based in Llay, Wrexham. You will join us on a full time, permanent basis, and in return you will receive a competitive salary of £25,000 - £31,000 per annum plus benefits. Best Companies is a workplace engagement specialist, helping our clients measure and improve employee engagement levels. Each year we research and produce the Best Companies to Work for lists, where we recognise organisations nationally, sectoral, and regionally. We have also developed our own nationally recognised Accreditation standard, awarded to organisations with exceptional levels of employee engagement. Our offices are located between Chester and Wrexham and is easily commutable (by car) from the Wirral, North Wales, and Cheshire. About The Role As a Client Experience Specialist, you play a pivotal role in ensuring our clients maximise their investment with Best Companies. Your energy and passion drive exceptional product experiences. You excel in clear communication, both verbal and written, and thrive on problem-solving and troubleshooting. Skills / Traits •Self-motivated, extremely organised, highly driven, and can take responsibility to manage a demanding workload and deadlines in a fast-paced environment •A warm, positive, confident communicator •Influential and skilled at demonstrating/navigating products digitally •Market awareness and key customer behaviour understanding •A team player who is willing to support and collaborate with internal/external stakeholders • Technologically savvy and confident with all the Microsoft suite including Excel and PowerPoint Responsibilities Of A Client Experience Specialist Take responsibility in having a proficient level of understanding of Best Companies, including our history, our methodology and our systems and products, and be able to discuss these confidently with clients Enable our clients to achieve success using our products as quickly as possible through verbal and written channels to help the client navigate their journey Take client feedback seriously feeding it into the proper channels so we can use to prevent client churn and increase product adoption Build evergreen content and resources for our clients to use for education and to drive rapid product adoption Lead navigational demonstrations digitally where appropriate whilst helping to generate the automation of the demonstrations of the tools to maximise utilisation Be solution orientated and help the client find the most efficient solution to the query through our Help Centre, via case, telephone or video call Identify client's needs and help clients use specific features with ease Keep the client informed, and liaise with appropriate other CS functions, around clients issues to proactively improve the client experience Triage technical bugs and issues to our Technical Support team with all the information needed to quickly resolve the issue, you’ll need to ask the right questions at first point of contact to reduce the clients' touchpoints Troubleshoot and follow our Incident Management process to best resolve the problem for the client whilst also trying to resolve at first point of contact Identify client opportunities for growth working with Client Outcomes to help grow and strengthen the Best Companies Community Be committed to your professional development and proactively seek ways to stay informed on employee engagement, being commercially aware is critical in ensuring you understand and keep abreast of changes affecting your client's sector Handle and process any personal data in a lawful, transparent and confidential manner