Organisation Blackburn Rovers Football & Athletic Ltd Salary Age Related National Minimum Wage Location Blackburn Contract type Permanent (Full time) Closing date 1 January 2025 Job Description Job Title: Matchday Assistant (Fan Engagement, Football Coaching and Birthday Party Host Opportunities)
Rate of Pay: Age Related National Minimum Wage Per Hour
Hours of Work: Evening and weekend work aligned with matchdays for the Men’s and Women’s first team
Location Main Bases: Blackburn Rovers Football Club, Ewood Park, Blackburn, BB2 4JF. Lancashire County Ground, Leyland, PR25 2LF
Responsible To: Head of Operations, Blackburn Rovers Community Trust, and the General Manager of the Women’s team
Contractual Status: Casual Work
Closing Date: On going
Interview Date: TBC
Overall purpose of the Job:
To work alongside the Matchday Organiser to assist in the running of BRFC Men’s and Women’s matchday activities including positive engagement of fans to promote the football club.
Duties and Responsibilities General:
To be committed to ensuring the safeguarding and welfare of all fans and visitors.
To assist with fan engagement activities, including, but not exhaustive: Inflatable Targets, Family Lounges, Game’s Room, and Market Stalls.
To assist with matchday activities including, but not exhaustive: Guard of Honour, Player Mascots, halftime penalties, and supervising the ball team when required
To positively engage with fans to promote the Club’s activities and matchday themes.
To provide an excellent customer service, to give a memorable fan matchday experience.
Any other duties as reasonably assigned by the Matchday Organiser in relation to this role from time to time.
LFA Only:
To set up advertisement boards around the pitch and store them after the game.
On occasions, assist with turnstiles operations, including cash handling.
Football Coaches:
Lead/assisted (qualification dependant) on football coaching sessions prior to home games. Host football sessions as part of our birthday party offer.
Birthday Party Host:
To lead/assist on the delivering our birthday party offer, including, but not exhaustive: first point-of-contact on the day, set up the party room, escort the birthday party through the day, organise party games, work with the football coach and facilitate party food/drink.
To provide an excellent customer service, to give a memorable birthday party experience.
General:
To represent Blackburn Rovers Football Club, Blackburn Rovers Women and Blackburn Rovers Community Trust in a professional manner regarding to dress, presentation, personal hygiene, attitude, conduct and professionalism.
Knowledge and Experience:
Ability to communicate effectively with all staff and customers.
Willingness to assist other staff, including birthday parties, coaching and tournaments.
Able to lift and move heavy objects safely.
Working in a professional environment.
Safeguarding best practices and experience of acting on this knowledge to protect young people
Skills:
Able to work on your own initiative, possess good organisational skills and manage own workload.
Good communication skills; written and verbal.
Excellent customer service skills and phone manner.
Ability to adapt to the needs of service users.
The ability to work professionally as part of a team and as an individual. Ability to respect confidentiality at all times
Qualifications:
Minimum of four GCSEs includes English and Maths of a Grade C or above. (or equivalent)
A valid UK driving licence.